An examination of the relationship between the organizational communication process, employee work engagement, and job performance in a high-speed, high-volume manufacturing operation

This study looked for significant relationships between employee communication satisfaction and employee work engagement, employee work engagement and job performance, and employee communication satisfaction and job performance at a manufacturing facility in the southeast United States. The question of significant differences in the levels of employee communication satisfaction, employee work engagement, and job performance was also explored. Surveys were used to establish measures of communication satisfaction and work engagement at both the individual and team levels of five similar work teams. Job performance was measured at the team level using three-week average first-pass yield scores from the product testing areas. The data was analyzed using Pearson’s r correlation coefficient testing, simple linear regression, multiple linear regression, and multivariate analysis of variance. The analyses found strong evidence of predictive relationships between levels of communication satisfaction and work engagement. However, the sample size of only five work teams appears to have affected the reliability of any conclusions regarding the possibility of significant relationships between engagement and job performance or communication satisfaction and job performance. The job performance sample size of only five work teams appears to have similarly affected analyses of any differences in the levels of employee communication satisfaction, employee work engagement, and job performance. Further research, using a larger sample size for three-week average first-pass yield scores, or some other measure of job performance, is recommended.

Grantor dc:publisher

University of Tennessee at Chattanooga

Author dc:creator

• Reece, Scott

Contributors dc:contributor

• Rausch, David W.
• Tucker, James A.; Crawford, Elizabeth K.; Roush, Stephen
• College of Health, Education, and Professional Studies

• Business communication
• Communication in organizations

Licence

• https://rightsstatements.org/page/InC/1.0/?language=en

Language dc:language

English, eng

Repository record dc:identifier

https://scholar.utc.edu/theses/541

OAI identifier oai:identifier

oai:scholar.utc.edu:theses-1694