Statistical evaluation of longitudinal data (1969-2011) from a non-denominational christian, regional crisis call center for frequency distributions of various call parameters

Anonymous calls to a non-denominational Christian, regional crisis call center were documented in Volunteer Call Logs (VCLs). VCLs (N=629,710) were coded for age, gender, marital status and category of distress for each call. Additionally, VCLs reported parameters such as time of day, day of week, month of year for each call. VCLs were tabulated for frequency and grouped according to parameters by administrative personnel. Frequency distributions of all parameters were summarized in an annual statistical report and made available to the general public. The frequency distributions of the archival annual statistical reports (1969-2011) were used to generate a description of the population served by the crisis call center. The statistical descriptions of the population were compared to a variety of regional, state, and national data.

Grantor dc:publisher

University of Tennessee at Chattanooga

Author dc:creator

• Salerno, Susan Kosciolek

Contributors dc:contributor

• Hood, Ralph W., Jr., 1942-
• Warren, Amye; Johnson, Michael B.
• College of Arts and Sciences

• Call centers

Licence

• https://rightsstatements.org/page/InC/1.0/?language=en

Language dc:language

English, eng

Repository record dc:identifier

https://scholar.utc.edu/theses/70

OAI identifier oai:identifier

oai:scholar.utc.edu:theses-1074