University of San Diego
A Study of the Impact of the Workplace Learning Function on Organizational Excellence by Examining the Workplace Learning Practices of Six Malcolm Baldrige National Quality Award Recipients
Abstract
dc:description.abstractThe purpose of this study was to evaluate the role the learning function plays in the pursuit of organizational excellence with the goal of identifying key factors, models and descriptions of successful workplace learning practices. A total of six Malcolm Baldrige National Quality Award Recipients, one from each Baldrige sector participated in this study. Data was collected through in depth, semi-structured, face-to-face interviews with the person responsible for workplace learning or their representative in each organization. The findings indicated that workplace learning professionals should be part of the strategic planning process within an organization and that workplace learning benefits strongly from the support of the senior executives and the CEO or equivalent. The findings also supported current research regarding workplace learning evaluations and delivery methods.
Degree
thesis:*- Name thesis:degree_name
- EdD Doctor of Education
- Level thesis:degree_level
- Dissertation: Open Access
- Discipline thesis:degree_discipline
- Education
- Year dc:date.available
- 2011
Author and committee
dc:creator, dc:contributor.*- Author dc:creator
-
- Lewis, Cynthia J., EdD
Subjects
dc:subject × 8Identifiers
dc:identifier.*- Repository record dc:identifier
- https://digital.sandiego.edu/dissertations/820
- OAI identifier oai:identifier
- oai:digital.sandiego.edu:dissertations-1825