{"id":{"repo_id":"uoit","oai_identifier":"oai:ontariotechu.scholaris.ca:10155/1175"},"canonical_url":"https://search.dev.ndltd.org/etd/uoit/oai:ontariotechu.scholaris.ca:10155/1175","repository":{"repo_id":"uoit","name":"Ontario Institute of Technology","base_url":"https://ontariotechu.scholaris.ca/server/oai/request"},"display":{"title":"Evidence-based claims adjudication: a technology-based learning tool for automobile insurance claims adjusters","abstract":"My thesis aimed to 1) develop an evidence-based claims adjudication framework for automobile insurance claims adjusters; 2) develop a technology-based learning (TBL) tool to train Aviva Canada claims adjusters about evidence-based claims adjudication and the evidence-based management of neck pain; and 3) evaluate the learning, design and engagement constructs of the tool. I adapted Sackett’s evidence-based medicine framework for claims adjudication. I conducted a systematic review of the literature to determine the effectiveness of TBL tools to improve claims adjusters’ knowledge of clinical practice guidelines. I developed an online, asynchronous, self-directed, module-based curriculum. I evaluated the learner-centered constructs of the TBL tool in a sample of adjusters using a validated questionnaire. Results indicated the majority of participating adjusters agreed with the learning, design and engagement constructs of the TBL tool. My research can be used to inform future development of online tools to educate and train adjusters about clinical evidence.","abstract_html":"My thesis aimed to 1) develop an evidence-based claims adjudication framework for automobile insurance claims adjusters; 2) develop a technology-based learning (TBL) tool to train Aviva Canada claims adjusters about evidence-based claims adjudication and the evidence-based management of neck pain; and 3) evaluate the learning, design and engagement constructs of the tool. I adapted Sackett’s evidence-based medicine framework for claims adjudication. I conducted a systematic review of the literature to determine the effectiveness of TBL tools to improve claims adjusters’ knowledge of clinical practice guidelines. I developed an online, asynchronous, self-directed, module-based curriculum. I evaluated the learner-centered constructs of the TBL tool in a sample of adjusters using a validated questionnaire. Results indicated the majority of participating adjusters agreed with the learning, design and engagement constructs of the TBL tool. My research can be used to inform future development of online tools to educate and train adjusters about clinical evidence.","abstract_has_math":false,"creators":["Moodley, Keshini"],"institution":"University of Ontario Institute of Technology","degree_name":"Master of Health Sciences (MHSc)","degree_level":null,"degree_discipline":"Community, Public and Population Health","degree_department":null,"school":null,"contributors":[],"advisors":["Cote, Pierre"],"committee_chairs":[],"committee_members":[],"year":2020,"date_issued":"2020-03-01","date_published":"2020-03-01","updated_at":"2026-07-24T05:35:22Z","subjects":["Automobile insurance","Clinical practice guidelines","Instructional design","Pedagogy","Technology-based learning"],"languages":["en"],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://hdl.handle.net/10155/1175","outbound_label":"Handle","outbound_source":"dc:identifier.uri"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.advisor","label":"Advisor","values":["Cote, Pierre"]},{"key":"dc:creator","label":"Author","values":["Moodley, Keshini"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.accessioned","label":"Dc Date Accessioned","values":["2020-10-20T20:34:10Z","2022-03-29T16:53:58Z"]},{"key":"dc:date.available","label":"Dc Date Available","values":["2020-10-20T20:34:10Z","2022-03-29T16:53:58Z"]},{"key":"dc:date.issued","label":"Date","values":["2020-03-01"]},{"key":"dc:type","label":"Dc Type","values":["Thesis"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Community, Public and Population Health"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Master of Health Sciences (MHSc)"]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["University of Ontario Institute of Technology"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Automobile insurance","Clinical practice guidelines","Instructional design","Pedagogy","Technology-based learning"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language.iso","label":"Language (ISO)","values":["en"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier.uri","label":"Identifier URI","values":["https://hdl.handle.net/10155/1175"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["My thesis aimed to 1) develop an evidence-based claims adjudication framework for automobile insurance claims adjusters; 2) develop a technology-based learning (TBL) tool to train Aviva Canada claims adjusters about evidence-based claims adjudication and the evidence-based management of neck pain; and 3) evaluate the learning, design and engagement constructs of the tool. I adapted Sackett’s evidence-based medicine framework for claims adjudication. I conducted a systematic review of the literature to determine the effectiveness of TBL tools to improve claims adjusters’ knowledge of clinical practice guidelines. I developed an online, asynchronous, self-directed, module-based curriculum. I evaluated the learner-centered constructs of the TBL tool in a sample of adjusters using a validated questionnaire. Results indicated the majority of participating adjusters agreed with the learning, design and engagement constructs of the TBL tool. My research can be used to inform future development of online tools to educate and train adjusters about clinical evidence."]},{"key":"dc:title","label":"Title","values":["Evidence-based claims adjudication: a technology-based learning tool for automobile insurance claims adjusters"]}]}],"canonical_facts":{"dc:contributor.advisor":["Cote, Pierre"],"dc:creator":["Moodley, Keshini"],"dc:date.accessioned":["2020-10-20T20:34:10Z","2022-03-29T16:53:58Z"],"dc:date.available":["2020-10-20T20:34:10Z","2022-03-29T16:53:58Z"],"dc:date.issued":["2020-03-01"],"dc:description.abstract":["My thesis aimed to 1) develop an evidence-based claims adjudication framework for automobile insurance claims adjusters; 2) develop a technology-based learning (TBL) tool to train Aviva Canada claims adjusters about evidence-based claims adjudication and the evidence-based management of neck pain; and 3) evaluate the learning, design and engagement constructs of the tool. I adapted Sackett’s evidence-based medicine framework for claims adjudication. I conducted a systematic review of the literature to determine the effectiveness of TBL tools to improve claims adjusters’ knowledge of clinical practice guidelines. I developed an online, asynchronous, self-directed, module-based curriculum. I evaluated the learner-centered constructs of the TBL tool in a sample of adjusters using a validated questionnaire. Results indicated the majority of participating adjusters agreed with the learning, design and engagement constructs of the TBL tool. My research can be used to inform future development of online tools to educate and train adjusters about clinical evidence."],"dc:identifier.uri":["https://hdl.handle.net/10155/1175"],"dc:language.iso":["en"],"dc:subject":["Automobile insurance","Clinical practice guidelines","Instructional design","Pedagogy","Technology-based learning"],"dc:title":["Evidence-based claims adjudication: a technology-based learning tool for automobile insurance claims adjusters"],"dc:type":["Thesis"],"thesis:degree_discipline":["Community, Public and Population Health"],"thesis:degree_name":["Master of Health Sciences (MHSc)"],"thesis:institution_name":["University of Ontario Institute of Technology"]},"updated_at":"2026-07-24T05:35:22Z"}