Wayfinding tools in public library buildings: A multiple case study.

Wayfinding is the process of using one or more tools to move from one location to another in order to accomplish a task or to achieve a goal. This qualitative study explores the process of wayfinding as it applies to locating information in a public library. A group of volunteers were asked to find a selection of items in three types of libraries-traditional, contemporary, and modern. The retrieval process was timed and the reactions of the volunteers were recorded, documented, and analyzed. The impact of various wayfinding tools-architecture, layout, color, signage, computer support, collection organization-on the retrieval process was also identified. The study revealed that many of the wayfinding tools currently available in libraries do not facilitate item retrieval. Inconsistencies, ambiguities, obstructions, disparities, and operational deficiencies all contributed to end-user frustration and retrieval failure. The study suggests that failing to address these issues may prompt library patrons-end users who are increasingly interested in finding information with minimal expenditures of time and effort-may turn to other information-retrieval strategies and abandon a system that they find confusing and frustrating.

Grantor dc:publisher

University of North Texas

Year dc:date

2004

Author dc:creator

• Beecher, Ann B.

Contributors dc:contributor

• O'Connor, Brian Clark
• Figa, Elizabeth
• Kozak, Michael R.
• Mason, Florence

• Public libraries.
• Architecture -- Human factors.
• Signs and signboards.
• wayfinding
• public library
• architecture
• signage
• users

Statement dc:rights

• Use restricted to UNT Community
• Copyright
• Beecher, Ann B.
• Copyright is held by the author, unless otherwise noted. All rights reserved.

Language dc:language

English

Identifier

oclc: 55874152
https://digital.library.unt.edu/ark:/67531/metadc4470/
ark: ark:/67531/metadc4470

OAI identifier oai:identifier

info:ark/67531/metadc4470