Virtual teams: The relationship between organizational support systems and effectiveness

This study investigates the effects of eight organizational support systems on virtual team effectiveness in five areas: communication, planning tasks and setting goals, solving problems and making decisions, resolving conflict, and responding to customer requirements. One hundred and eighty surveys were sent to information technology managers and collaborative team members, representing 43 companies. The results indicated that developing new roles for IT professionals and senior managers significantly increased virtual team effectiveness in several areas. The findings support the theory that organizations that utilize virtual teams must create high-level structures, policies, and systems to support the teams and the information tools they use.

Grantor dc:publisher

University of North Texas

Year dc:date

2001

Author dc:creator

• Townsley, Carole

Contributors dc:contributor

• Johnson, Douglas A.
• Ballentine, Rodger
• Becker, Jack D.

• Virtual work teams.
• Information technology -- Management.
• organizational support systems
• virtual team effectiveness
• information technology management
• communication
• customer requirements

Statement dc:rights

• Public
• Copyright
• Townsley, Carole
• Copyright is held by the author, unless otherwise noted. All rights reserved.

Language dc:language

English

Identifier

oclc: 47849108
https://digital.library.unt.edu/ark:/67531/metadc2774/
ark: ark:/67531/metadc2774

OAI identifier oai:identifier

info:ark/67531/metadc2774