Measuring the benefits of enterprise architecture-knowledge management maturity

Enterprise Architecture (EA) is the organising logic for business processes and Information Technology (IT) infrastructure, the purpose of which is to create a more effective organisation in the context of the business‘s strategy and goals. However, the ability to measure the effectiveness of any activities initiated under the guise of EA is limited, even more so in those organisations, such as government agencies, that do not recognise financial return on investment. In this thesis the author introduces the concept of Knowledge Management (as a basis for organisational maturity), linked to the strategic outcomes of EA and proposes a maturity model framework for the measurement of organisational benefits derived from EA construct and implementation. Through scholarly research in existing literature and the design of the maturity model, the author shows that the creation of an architecture should benefit the organisation in ways which might ordinarily be considered to be intangible. The aim of this thesis is to provide a basis for discussion of a wider Capability Maturity Profile with architectural frameworks to help measure the benefits of implementing frameworks and architectures.

Grantor dc:publisher

UNSW, Sydney

Year dc:date

2009

Author dc:creator

• Dyer, Alan

• Organisational maturity
• Enterprise architecture
• Knowledge management
• Organisational culture
• Organisational impacts
• Organisational productivity

Statement dc:rights

• open access
• CC BY-NC-ND 3.0
• free_to_read

Licence

• https://purl.org/coar/access_right/c_abf2
• https://creativecommons.org/licenses/by-nc-nd/3.0/au/

Language dc:language

EN

Identifier

https://doi.org/10.26190/unsworks/15607

OAI identifier oai:identifier

oai:unsworks.library.unsw.edu.au:1959.4/52050