Online education has increased in popularity throughout higher education in recent decades, with learning management systems (LMSs) now being used by the majority of higher education institutions throughout the United States (Allen, Seaman, Poulin, & Straut, 2016). The Community of Inquiry (CoI) theoretical framework is composed of interrelated cognitive, teaching, and social presences, which make up a deeper learning experience (Garrison, Anderson, & Archer, 2010). This study sought to further the theoretical and practical application of the CoI by evaluating learner satisfaction with LMS-enabled courses in vocational areas of study and additional course delivery formats (online, hybrid, and web-enhanced). Results from the study showed that in the hospitality management field of higher education, teaching presence and social presence were positively associated with student satisfaction with LMS tools and features. However, the research did not yield significant results when examining whether course delivery format affected CoI or student satisfaction with courses that use LMS tools and features.
","abstract_html":"<p>Online education has increased in popularity throughout higher education in recent decades, with learning management systems (LMSs) now being used by the majority of higher education institutions throughout the United States (Allen, Seaman, Poulin, & Straut, 2016). The Community of Inquiry (CoI) theoretical framework is composed of interrelated cognitive, teaching, and social presences, which make up a deeper learning experience (Garrison, Anderson, & Archer, 2010). This study sought to further the theoretical and practical application of the CoI by evaluating learner satisfaction with LMS-enabled courses in vocational areas of study and additional course delivery formats (online, hybrid, and web-enhanced). Results from the study showed that in the hospitality management field of higher education, teaching presence and social presence were positively associated with student satisfaction with LMS tools and features. However, the research did not yield significant results when examining whether course delivery format affected CoI or student satisfaction with courses that use LMS tools and features.</p>","abstract_has_math":false,"creators":["Swift, Alice"],"institution":"University of Nevada, Las Vegas","degree_name":"Doctor of Philosophy (PhD)","degree_level":"Dissertation","degree_discipline":"Hospitality Management","degree_department":null,"school":null,"contributors":["Jean Hertzman","Gail Sammons","Seyhmus Baloglu","Alice Corkill"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2016,"date_issued":"2016-12-01T08:00:00Z","date_published":"2016-12-01T08:00:00Z","updated_at":"2026-07-24T05:23:59Z","subjects":["Curriculum and Instruction","Education","Instructional Media Design"],"languages":["English"],"rights":["IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/"],"rights_urls":[],"identifier_entries":[{"key":"dc:identifier","label":"Identifier","values":["https://oasis.library.unlv.edu/thesesdissertations/2905"],"render_values":[{"text":"https://oasis.library.unlv.edu/thesesdissertations/2905","href":"https://oasis.library.unlv.edu/thesesdissertations/2905","code":true}]}]},"links":{"outbound_url":"https://doi.org/10.34917/10083217","outbound_label":"DOI","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Jean Hertzman","Gail Sammons","Seyhmus Baloglu","Alice Corkill"]},{"key":"dc:creator","label":"Author","values":["Swift, Alice"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.available","label":"Dc Date Available","values":["2023-12-15T08:00:00Z"]},{"key":"dc:publisher","label":"Institution","values":["University of Nevada, Las Vegas"]},{"key":"dc:type","label":"Dc Type","values":["Text"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Hospitality Management"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Dissertation"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Doctor of Philosophy (PhD)"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Curriculum and Instruction","Education","Instructional Media Design"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["English"]},{"key":"dc:rights","label":"Dc Rights","values":["IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["10.34917/10083217","https://oasis.library.unlv.edu/thesesdissertations/2905","https://oasis.library.unlv.edu/context/thesesdissertations/article/3908/viewcontent/Swift_unlv_0506D_12300.pdf"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["Online education has increased in popularity throughout higher education in recent decades, with learning management systems (LMSs) now being used by the majority of higher education institutions throughout the United States (Allen, Seaman, Poulin, & Straut, 2016). The Community of Inquiry (CoI) theoretical framework is composed of interrelated cognitive, teaching, and social presences, which make up a deeper learning experience (Garrison, Anderson, & Archer, 2010). This study sought to further the theoretical and practical application of the CoI by evaluating learner satisfaction with LMS-enabled courses in vocational areas of study and additional course delivery formats (online, hybrid, and web-enhanced). Results from the study showed that in the hospitality management field of higher education, teaching presence and social presence were positively associated with student satisfaction with LMS tools and features. However, the research did not yield significant results when examining whether course delivery format affected CoI or student satisfaction with courses that use LMS tools and features.
"]},{"key":"dc:format","label":"Dc Format","values":["pdf"]},{"key":"dc:title","label":"Title","values":["The Effect of Blackboard Tools on the Community of Inquiry and Learner Satisfaction with Learning Management System-Enabled Courses"]}]}],"canonical_facts":{"dc:contributor":["Jean Hertzman","Gail Sammons","Seyhmus Baloglu","Alice Corkill"],"dc:creator":["Swift, Alice"],"dc:date.available":["2023-12-15T08:00:00Z"],"dc:description.abstract":["Online education has increased in popularity throughout higher education in recent decades, with learning management systems (LMSs) now being used by the majority of higher education institutions throughout the United States (Allen, Seaman, Poulin, & Straut, 2016). The Community of Inquiry (CoI) theoretical framework is composed of interrelated cognitive, teaching, and social presences, which make up a deeper learning experience (Garrison, Anderson, & Archer, 2010). This study sought to further the theoretical and practical application of the CoI by evaluating learner satisfaction with LMS-enabled courses in vocational areas of study and additional course delivery formats (online, hybrid, and web-enhanced). Results from the study showed that in the hospitality management field of higher education, teaching presence and social presence were positively associated with student satisfaction with LMS tools and features. However, the research did not yield significant results when examining whether course delivery format affected CoI or student satisfaction with courses that use LMS tools and features.
"],"dc:format":["pdf"],"dc:identifier":["10.34917/10083217","https://oasis.library.unlv.edu/thesesdissertations/2905","https://oasis.library.unlv.edu/context/thesesdissertations/article/3908/viewcontent/Swift_unlv_0506D_12300.pdf"],"dc:language":["English"],"dc:publisher":["University of Nevada, Las Vegas"],"dc:rights":["IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/"],"dc:subject":["Curriculum and Instruction","Education","Instructional Media Design"],"dc:title":["The Effect of Blackboard Tools on the Community of Inquiry and Learner Satisfaction with Learning Management System-Enabled Courses"],"dc:type":["Text"],"thesis:degree_discipline":["Hospitality Management"],"thesis:degree_level":["Dissertation"],"thesis:degree_name":["Doctor of Philosophy (PhD)"]},"updated_at":"2026-07-24T05:23:59Z"}