Convention outsourcing: An examination of outsourcing benefits and service quality of convention services outsourced for association meetings

This study examined outsourcing benefits and service quality of convention services outsourced for association meetings. An on-line survey was e-mailed to 1,790 association meeting planners and 253 responses were used for data analysis; Six convention services were identified to have significant impact on overall outsourcing benefits. It provides meeting planners with guidance concerning which convention services are most appropriate for deploying outsourcing decisions. Also service quality of outsourced convention services was examined and identified some problem areas in this study. An awareness of this service quality issue of outsourced services assists the association meeting planners in ensuring that suppliers of services perform effectively and helps service providers in meeting their clients' expectations. Also, two categories of outsourcing benefits were identified and the differences by association size were examined in this study. Strategic benefits were achieved by large or small associations and economic benefits were achieved more by small associations.

Name thesis:degree_name

Master of Science (MS)

Level thesis:degree_level

Thesis

Discipline thesis:degree_discipline

Hotel Administration

Grantor dc:publisher

University of Nevada, Las Vegas

Year

2003

Author dc:creator

• Ro, Hee Jung

Contributors dc:contributor

• Curtis Love

Statement dc:rights

• IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/

Language dc:language

English

Identifier

https://oasis.library.unlv.edu/rtds/1526

OAI identifier oai:identifier

oai:oasis.library.unlv.edu:rtds-2525