Human capital in the hospitality industry: Its components, role and importance in achieving corporate goals

Since "value in this economy is increasingly being driven by employees and their ideas, as opposed to hard assets" (Zimmerman, p. 32), I sought to obtain knowledge about the components, role, and importance of human capital in the hospitality industry. Data were collected by interviewing 19 hospitality human resources professionals. The findings revealed three main components of human capital: service-oriented employees, empowered employees, and committed employees. Specifically, respondents identified specific managerial activities and roles that influence the profitability of their companies and the three cornerstones of their companies' missions: (1) treat employees well; (2) provide extraordinary service; and (3) provide shareholder value. Implications for management and future research are discussed.

Name thesis:degree_name

Master of Science (MS)

Level thesis:degree_level

Thesis

Discipline thesis:degree_discipline

Hotel Administration

Grantor dc:publisher

University of Nevada, Las Vegas

Year

2001

Author dc:creator

• Canale, Deborah

Contributors dc:contributor

• Cheri A. Young

Statement dc:rights

• IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/

Language dc:language

English

Identifier

https://oasis.library.unlv.edu/rtds/1276

OAI identifier oai:identifier

oai:oasis.library.unlv.edu:rtds-2275