Motivation and negative discretionary effort among casino slot floor-persons
This study conducted an analysis of the working environment of casino slot floor-persons in four Las Vegas casinos. The floor-persons were asked to rank a selection of ten variables that may be important to their motivation and satisfaction at work. Their immediate supervisors were also surveyed to see whether they could correctly predict the job attributes the floor-persons considered most important. A review of general motivational theories, and operational specifics for the position of slot floor-person are presented; The results of the survey were compared with the results of similar studies on casino table games dealers, hospitality employees, and general industry employees. Slot floor-persons were shown to have the same motivational and satisfaction needs as table games dealers, but different ones from hospitality and general industry workers. Suggestions are presented on how the working environment for casino slot floor-persons may be improved.
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