Ethical climates in lodging operations: An exploratory study of management perceptions
This study explored the role of ethics in lodging organizations. Managers working at five different properties constituted the survey sample. The study examined management perceptions as measured by the Ethical Climate Questionnaire (ECQ). This instrument, used in previous research on moral reasoning, is designed to assess the perceptions of respondents based on three categories in two separate dimensions: ethical criteria (egoism, benevolence and principle) and loci of analysis (individual, local, and cosmopolitan). Each category comprises a separate ethical climate. Results from the ECQ were compared to various demographic variables such as gender, age, years of management experience, and number of rooms at lodging operation to see if any patterns existed. Results indicated that the highest mean scores were in the benevolence and cosmopolitan categories. The social responsibility climate yielded the highest mean.
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