A comparison of the comprehension of procedural information using computer and hard-copy media

Users of technical procedures must be able to understand the documents to use them to perform their work. As more companies contemplate putting their procedures on-line, it is important to know whether computer systems will be as effective as traditional hard-copy presentation in communicating procedures to the employees who must use them; To determine whether there is a relationship between computer usage and the comprehension of technical procedures, an experiment was conducted among employees of a scientific and technical company in Las Vegas, Nevada. A control group read and demonstrated its comprehension of hard-copy procedures only, while an experimental group read and demonstrated its comprehension of a hard-copy and then an on-line procedure; The experimental group selected fewer correct answers on a comprehension test for the on-line than for the hard-copy procedure. This suggests that when readers accustomed to the hard-copy medium switch to the computer medium, comprehension decreases.

Name thesis:degree_name

Master of Arts (MA)

Level thesis:degree_level

Thesis

Discipline thesis:degree_discipline

Communication Studies

Grantor dc:publisher

University of Nevada, Las Vegas

Year

1993

Author dc:creator

• Lawrence, Aiessa Moyna

Statement dc:rights

• IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/

Language dc:language

English

Identifier

https://oasis.library.unlv.edu/rtds/324

OAI identifier oai:identifier

oai:oasis.library.unlv.edu:rtds-1323