An assessment of a motivational environment as viewed by dealers in the casino industry

An analysis of dealers' motivational working environment was conducted at three Las Vegas casinos in order to suggest possible methods for improving the dealers' motivational working environment. Content and process theories of motivation, management theories, and previous studies on motivational environments are reviewed; The results of three casino surveys are presented. Dealers' attitudes were assessed through a motivational-hygiene survey questionnaire. The supervisors' perception of the dealers' attitudes were also assessed and compared. Both the dealers' and supervisors' survey results were compared to previous studies of general industry and hospitality employees. Dealers exhibited different attitudes than employees of previous studies. Recommendations of how to improve the motivational working environment of the dealers are included.

Name thesis:degree_name

Master of Science (MS)

Level thesis:degree_level

Thesis

Discipline thesis:degree_discipline

Hotel Administration

Grantor dc:publisher

University of Nevada, Las Vegas

Year

1990

Author dc:creator

• Darder, Richard Joseph

Contributors dc:contributor

• Gerald Goll

Statement dc:rights

• IN COPYRIGHT. For more information about this rights statement, please visit http://rightsstatements.org/vocab/InC/1.0/

Language dc:language

English

Identifier

https://oasis.library.unlv.edu/rtds/128

OAI identifier oai:identifier

oai:oasis.library.unlv.edu:rtds-1127