An End-User Development Approach to Building Customizable Web-Based Document Workflow Management Systems

As organizations seek to control their practices through Business Process Management (BPM - or the process of improving the efficiency and effectiveness of an organization through the automation of tasks), workflow management systems (WFMS) have emerged as fundamental supporting software tools. A WFMS must maintain process state while managing the utilization of people and applications (resources), data (context), and constraints (rules) associated with each of the tasks [Baeyens04]. It must also be configurable so it can be easily adapted to manage specific workflows within any application domain. Finally, the WFMS should be flexible enough to allow for changing business needs. In order to meet these challenges, a WFMS must provide access to process and document definition tools as well as administrative tools. In this project we have used an "End User Developmentn (EUD) approach [Repenning04] to build a stand-alone web-based WFMS which offers the non-technical end user the ability to design, launch, and manage multiple automated workflows and their associated documents. It empowers end users to build and customize their own systems without requiring from them skills other than those associated with their domain of expertise.

Grantor dc:publisher

UNF Digital Commons

Year dc:date

2005

Author dc:creator

• Hutchings, Stacy

• UNF; University of North Florida; Department of Computer and Information Sciences; Dissertations
• Academic -- UNF -- Computer science
• Computer Sciences
• OS and Networks

Repository record dc:identifier

https://digitalcommons.unf.edu/etd/263

OAI identifier oai:identifier

oai:digitalcommons.unf.edu:etd-1268