{"id":{"repo_id":"umkc","oai_identifier":"oai:mospace.umsystem.edu:10355/62114"},"canonical_url":"https://search.dev.ndltd.org/etd/umkc/oai:mospace.umsystem.edu:10355/62114","repository":{"repo_id":"umkc","name":"University of Missouri - Kansas City","base_url":"https://mospace.umsystem.edu/oai/request"},"display":{"title":"Service Order Handling","abstract":"Current service order handling systems in telecommunications industry have problems such as user-unfriendliness, long service waiting time, uneasy customization of services, limited capability of in-house services, and inefficient human resources allocation. Consequently, the current solutions for the ordering process cannot be used to meet the business needs of service providers. To solve this problem, a generic service order handling model is suggested. Based on the TINA-C information modeling and computation modeling concepts, service order handling information object types and interfaces were defined. The three ordering interfaces studied in this model are: service negotiation, service ordering and order tracking for the main service provider and subcontracted service provider. To support the transfer of ordering information, the Store-and-Forward Paradigm is proposed. This Store-and-Forward paradigm is based on the use of e-mail (e.g., X.400) to transport non-realtime information.","abstract_html":"Current service order handling systems in telecommunications industry have problems such as user-unfriendliness, long service waiting time, uneasy customization of services, limited capability of in-house services, and inefficient human resources allocation. Consequently, the current solutions for the ordering process cannot be used to meet the business needs of service providers. To solve this problem, a generic service order handling model is suggested. Based on the TINA-C information modeling and computation modeling concepts, service order handling information object types and interfaces were defined. The three ordering interfaces studied in this model are: service negotiation, service ordering and order tracking for the main service provider and subcontracted service provider. To support the transfer of ordering information, the Store-and-Forward Paradigm is proposed. 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Consequently, the current solutions for the ordering process cannot be used to meet the business needs of service providers. To solve this problem, a generic service order handling model is suggested. Based on the TINA-C information modeling and computation modeling concepts, service order handling information object types and interfaces were defined. The three ordering interfaces studied in this model are: service negotiation, service ordering and order tracking for the main service provider and subcontracted service provider. To support the transfer of ordering information, the Store-and-Forward Paradigm is proposed. This Store-and-Forward paradigm is based on the use of e-mail (e.g., X.400) to transport non-realtime information."]},{"key":"dc:title","label":"Title","values":["Service Order Handling"]}]}],"canonical_facts":{"dc:creator":["Choi, Young Bae"],"dc:date.accessioned":["2017-11-13T17:59:33Z"],"dc:date.available":["2017-11-13T17:59:33Z"],"dc:date.issued":["1995"],"dc:description.abstract":["Current service order handling systems in telecommunications industry have problems such as user-unfriendliness, long service waiting time, uneasy customization of services, limited capability of in-house services, and inefficient human resources allocation. Consequently, the current solutions for the ordering process cannot be used to meet the business needs of service providers. To solve this problem, a generic service order handling model is suggested. Based on the TINA-C information modeling and computation modeling concepts, service order handling information object types and interfaces were defined. The three ordering interfaces studied in this model are: service negotiation, service ordering and order tracking for the main service provider and subcontracted service provider. To support the transfer of ordering information, the Store-and-Forward Paradigm is proposed. This Store-and-Forward paradigm is based on the use of e-mail (e.g., X.400) to transport non-realtime information."],"dc:identifier.uri":["https://hdl.handle.net/10355/62114"],"dc:language.iso":["en_US"],"dc:publisher":["University of Missouri--Kansas City"],"dc:title":["Service Order Handling"],"dc:type":["Thesis"]},"updated_at":"2026-07-24T05:16:44Z"}