Text and visual annotation tools for scalable design feedback
Designers who wish to solicit feedback online have access to a variety of tools. Yet when selecting one tool over another for feedback collection, there is little empirical evidence to guide a designer's decision. We conducted an online study (N=360) where participants provided design feedback using two representative classes of feedback collection interfaces: spatial and nonspatial. For each interface, we also manipulated access to history feedback. Our results showed that the presence of history introduced a fixation effect where providers entered feedback that was more similar to the feedback they reviewed. Providers in the non-spatial condition entered feedback that was 24% longer than the spatial condition; whereas providers in the spatial condition left more investigation feedback. There was no difference in specificity between conditions. Results suggest that the more important choice designers must make is not the class of tool they use but whether history feedback is included.
Crowdsourcing, Design, Feedback, Creativity
University of Illinois - Urbana-Champaign
Networked Digital Library of Theses and Dissertations
University of Illinois at Urbana-Champaign