An Investigation of Individual Reactions to Quality Circles: Findings From Two Firms
The current research was initiated for a number of reasons. First, there have been no cross-organizational studies, and very few studies by third parties, of Quality Circle effects and effectiveness. The importance of knowing what one may reasonably expect from a Quality Circle program seems undeniable, particularly given their popularity. The current research, therefore, is organized around the testing of hypotheses of individual reactions to Quality Circles. Finally, little attention has been devoted in the literature to the interaction between the organization, with its unique culture and history, and the structure of an intervention, whether it is Quality Circles or some other intervention, as it affects the success of the intervention. The current research thus also focuses on this issue.
University of Illinois - Urbana-Champaign
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University of Illinois at Urbana-Champaign