{"id":{"repo_id":"uiuc","oai_identifier":"oai:www.ideals.illinois.edu:2142/23104"},"canonical_url":"https://search.dev.ndltd.org/etd/uiuc/oai:www.ideals.illinois.edu:2142/23104","repository":{"repo_id":"uiuc","name":"University of Illinois - Urbana-Champaign","base_url":"https://www.ideals.illinois.edu/oai-pmh"},"display":{"title":"Implementing a technological innovation in small business centers in Kenya: Barriers and user concerns","abstract":"Problem. The performance of African institutions has been negatively affected by the difficulty of communicating with other institutions. Despite several attempts to use low-cost computer networks to alleviate this problem, little is known about the factors that influence the success of implementation.","abstract_html":"Problem. The performance of African institutions has been negatively affected by the difficulty of communicating with other institutions. Despite several attempts to use low-cost computer networks to alleviate this problem, little is known about the factors that influence the success of implementation.","abstract_has_math":false,"creators":["Githeko, Jason Munyiri"],"institution":"University of Illinois at Urbana-Champaign","degree_name":"Ph.D.","degree_level":"Dissertation","degree_discipline":"Education","degree_department":null,"school":null,"contributors":["Johnson, Scott D."],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2011,"date_issued":"2011-05-07T14:02:19Z","date_published":"2011-05-07T14:02:19Z","updated_at":"2026-07-22T22:25:21Z","subjects":["Mass Communications","Education, Technology of","Information Science","Education, Vocational"],"languages":["eng"],"rights":["Copyright 1996 Githeko, Jason Munyiri"],"rights_urls":[],"identifier_entries":[{"key":"dc:identifier","label":"Identifier","values":["9780591198232","AAI9712283","(UMI)AAI9712283"],"render_values":[{"text":"9780591198232","href":null,"code":true},{"text":"AAI9712283","href":null,"code":true},{"text":"(UMI)AAI9712283","href":null,"code":true}]}]},"links":{"outbound_url":"http://hdl.handle.net/2142/23104","outbound_label":"Handle","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Johnson, Scott D."]},{"key":"dc:creator","label":"Author","values":["Githeko, Jason Munyiri"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date","label":"Dc Date","values":["2011-05-07T14:02:19Z","2013-04-02T21:52:40Z","1996"]},{"key":"dc:type","label":"Dc Type","values":["text"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Education"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Dissertation"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Ph.D."]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["University of Illinois at Urbana-Champaign"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Mass Communications","Education, Technology of","Information Science","Education, Vocational"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["eng"]},{"key":"dc:rights","label":"Dc Rights","values":["Copyright 1996 Githeko, Jason Munyiri"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["9780591198232","AAI9712283","(UMI)AAI9712283","http://hdl.handle.net/2142/23104"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["Problem. The performance of African institutions has been negatively affected by the difficulty of communicating with other institutions. Despite several attempts to use low-cost computer networks to alleviate this problem, little is known about the factors that influence the success of implementation.","Purpose. This study aimed to examine the process of implementing a FidoNet Bulletin Board System (BBS) in Kenya with a focus on: (a) factors that should be considered; (b) barriers to implementation; (c) changes in the concerns of BBS users; and (d) change in BBS users' perceptions regarding the utility of the BBS. The Concerns-Based Adoption Model developed by G. E. Hall and colleagues and E. M. Rogers' diffusion of innovations model constituted the conceptual framework.","Method. A case study approach was adopted with the case consisting of four Small Business Centers (SBC) and a network services provider. Observations and interviews were conducted during site visits over a four-month period. Concurrently, modems and communication software were installed and SBC staff trained in their use. Two questionnaires were pre- and post-administered to participants to measure changes in user concerns and in their perception of the BBS' utility.","Results and Conclusions. The categories of factors that need to be considered were: (a) effective promotion of networking; (b) the nature and reliability of telephone services; (c) computer systems maintenance; (d) security of equipment; (e) human resource concerns; (f) communication and coordination with project participants; (g) finance and budgetary priorities; (h) cooperation among networking service providers; and (i) government procedures and regulations.","The categories of barriers identified were: (a) interpersonal and inter-organizational conflicts; (b) technical difficulties; (c) financial constraints; (d) regulatory problems; (e) skill and motivational problems; and (f) inadequate decision support systems. At the end of the study, users still displayed the profiles of new or non-users of the innovation (BBS) and their perception of utility of the BBS showed no change; consequently, it was concluded that substantial change in user concerns and perception of utility may take much more than four months. A number of recommendations are made and several areas of further study suggested.","Made available in DSpace on 2011-05-07T14:02:19Z (GMT). No. of bitstreams: 2 license.txt: 4922 bytes, checksum: 910b249b4beec47e7ab768910c8f966f (MD5) 9712283.pdf: 9242475 bytes, checksum: c5fdc0964db9fd1743e5d6180efe6f1b (MD5) Previous issue date: 1996","Item marked as restricted to the 'UIUC Users [automated]' Group (id=2) by Howard Ding (hding2@illinois.edu) on 2011-05-07T15:02:12Z Item is restricted indefinitely.","Item marked as restricted to the 'UIUC Users [automated]' Group (id=2) by Sarah Shreeves (sshreeve@illinois.edu) on 2013-04-02T21:52:27Z Item is restricted indefinitely.","Item reinstated by Sarah Shreeves (sshreeve@illinois.edu) on 2013-04-02T21:52:40Z Item was in collections: University of Illinois Dissertations and Theses (ID: 204) No. of bitstreams: 3 9712283.pdf.txt: 387721 bytes, checksum: 0456524a42e755e326e57f0f0ad85e50 (MD5) license.txt: 4922 bytes, checksum: 910b249b4beec47e7ab768910c8f966f (MD5) 9712283.pdf: 9242475 bytes, checksum: c5fdc0964db9fd1743e5d6180efe6f1b (MD5)","Item released from any restrictions by Sarah Shreeves (sshreeve@illinois.edu) on 2013-04-02T21:52:40Z"]},{"key":"dc:title","label":"Title","values":["Implementing a technological innovation in small business centers in Kenya: Barriers and user concerns"]}]}],"canonical_facts":{"dc:contributor":["Johnson, Scott D."],"dc:creator":["Githeko, Jason Munyiri"],"dc:date":["2011-05-07T14:02:19Z","2013-04-02T21:52:40Z","1996"],"dc:description":["Problem. The performance of African institutions has been negatively affected by the difficulty of communicating with other institutions. Despite several attempts to use low-cost computer networks to alleviate this problem, little is known about the factors that influence the success of implementation.","Purpose. This study aimed to examine the process of implementing a FidoNet Bulletin Board System (BBS) in Kenya with a focus on: (a) factors that should be considered; (b) barriers to implementation; (c) changes in the concerns of BBS users; and (d) change in BBS users' perceptions regarding the utility of the BBS. The Concerns-Based Adoption Model developed by G. E. Hall and colleagues and E. M. Rogers' diffusion of innovations model constituted the conceptual framework.","Method. A case study approach was adopted with the case consisting of four Small Business Centers (SBC) and a network services provider. Observations and interviews were conducted during site visits over a four-month period. Concurrently, modems and communication software were installed and SBC staff trained in their use. Two questionnaires were pre- and post-administered to participants to measure changes in user concerns and in their perception of the BBS' utility.","Results and Conclusions. The categories of factors that need to be considered were: (a) effective promotion of networking; (b) the nature and reliability of telephone services; (c) computer systems maintenance; (d) security of equipment; (e) human resource concerns; (f) communication and coordination with project participants; (g) finance and budgetary priorities; (h) cooperation among networking service providers; and (i) government procedures and regulations.","The categories of barriers identified were: (a) interpersonal and inter-organizational conflicts; (b) technical difficulties; (c) financial constraints; (d) regulatory problems; (e) skill and motivational problems; and (f) inadequate decision support systems. At the end of the study, users still displayed the profiles of new or non-users of the innovation (BBS) and their perception of utility of the BBS showed no change; consequently, it was concluded that substantial change in user concerns and perception of utility may take much more than four months. A number of recommendations are made and several areas of further study suggested.","Made available in DSpace on 2011-05-07T14:02:19Z (GMT). No. of bitstreams: 2 license.txt: 4922 bytes, checksum: 910b249b4beec47e7ab768910c8f966f (MD5) 9712283.pdf: 9242475 bytes, checksum: c5fdc0964db9fd1743e5d6180efe6f1b (MD5) Previous issue date: 1996","Item marked as restricted to the 'UIUC Users [automated]' Group (id=2) by Howard Ding (hding2@illinois.edu) on 2011-05-07T15:02:12Z Item is restricted indefinitely.","Item marked as restricted to the 'UIUC Users [automated]' Group (id=2) by Sarah Shreeves (sshreeve@illinois.edu) on 2013-04-02T21:52:27Z Item is restricted indefinitely.","Item reinstated by Sarah Shreeves (sshreeve@illinois.edu) on 2013-04-02T21:52:40Z Item was in collections: University of Illinois Dissertations and Theses (ID: 204) No. of bitstreams: 3 9712283.pdf.txt: 387721 bytes, checksum: 0456524a42e755e326e57f0f0ad85e50 (MD5) license.txt: 4922 bytes, checksum: 910b249b4beec47e7ab768910c8f966f (MD5) 9712283.pdf: 9242475 bytes, checksum: c5fdc0964db9fd1743e5d6180efe6f1b (MD5)","Item released from any restrictions by Sarah Shreeves (sshreeve@illinois.edu) on 2013-04-02T21:52:40Z"],"dc:identifier":["9780591198232","AAI9712283","(UMI)AAI9712283","http://hdl.handle.net/2142/23104"],"dc:language":["eng"],"dc:rights":["Copyright 1996 Githeko, Jason Munyiri"],"dc:subject":["Mass Communications","Education, Technology of","Information Science","Education, Vocational"],"dc:title":["Implementing a technological innovation in small business centers in Kenya: Barriers and user concerns"],"dc:type":["text"],"thesis:degree_discipline":["Education"],"thesis:degree_level":["Dissertation"],"thesis:degree_name":["Ph.D."],"thesis:institution_name":["University of Illinois at Urbana-Champaign"]},"updated_at":"2026-07-22T22:25:21Z"}