{"id":{"repo_id":"uiuc","oai_identifier":"oai:www.ideals.illinois.edu:2142/23052"},"canonical_url":"https://search.dev.ndltd.org/etd/uiuc/oai:www.ideals.illinois.edu:2142/23052","repository":{"repo_id":"uiuc","name":"University of Illinois - Urbana-Champaign","base_url":"https://www.ideals.illinois.edu/oai-pmh"},"display":{"title":"Analysis of office automation competencies needed by office managers","abstract":"The purpose of this study is to make recommendations for office administration systems curricula in four-year colleges and universities and office management training programs by analyzing the office automation competencies needed by practicing office managers. More specifically, the study attempted to determine what office automation competencies are perceived to be important for office managers, what is the perceived performance level of office automation competencies for office managers, how is office automation competence for office managers assessed and what are common methods for office managers to gain office automation competency?","abstract_html":"The purpose of this study is to make recommendations for office administration systems curricula in four-year colleges and universities and office management training programs by analyzing the office automation competencies needed by practicing office managers. More specifically, the study attempted to determine what office automation competencies are perceived to be important for office managers, what is the perceived performance level of office automation competencies for office managers, how is office automation competence for office managers assessed and what are common methods for office managers to gain office automation competency?","abstract_has_math":false,"creators":["Erickson, Brenda Kay"],"institution":"University of Illinois at Urbana-Champaign","degree_name":"Ph.D.","degree_level":"Dissertation","degree_discipline":"Education","degree_department":null,"school":null,"contributors":["Wentling, Tim"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2011,"date_issued":"2011-05-07T14:00:26Z","date_published":"2011-05-07T14:00:26Z","updated_at":"2026-07-22T22:25:21Z","subjects":["Education, Business","Education, Technology of","Education, Vocational"],"languages":["eng"],"rights":["Copyright 1996 Erickson, Brenda Kay"],"rights_urls":[],"identifier_entries":[{"key":"dc:identifier","label":"Identifier","values":["AAI9625130","(UMI)AAI9625130"],"render_values":[{"text":"AAI9625130","href":null,"code":true},{"text":"(UMI)AAI9625130","href":null,"code":true}]}]},"links":{"outbound_url":"http://hdl.handle.net/2142/23052","outbound_label":"Handle","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Wentling, Tim"]},{"key":"dc:creator","label":"Author","values":["Erickson, Brenda Kay"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date","label":"Dc Date","values":["2011-05-07T14:00:26Z","10000-01-01","1996"]},{"key":"dc:type","label":"Dc Type","values":["text"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Education"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Dissertation"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Ph.D."]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["University of Illinois at Urbana-Champaign"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Education, Business","Education, Technology of","Education, Vocational"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["eng"]},{"key":"dc:rights","label":"Dc Rights","values":["Copyright 1996 Erickson, Brenda Kay"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["AAI9625130","(UMI)AAI9625130","http://hdl.handle.net/2142/23052"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["The purpose of this study is to make recommendations for office administration systems curricula in four-year colleges and universities and office management training programs by analyzing the office automation competencies needed by practicing office managers. More specifically, the study attempted to determine what office automation competencies are perceived to be important for office managers, what is the perceived performance level of office automation competencies for office managers, how is office automation competence for office managers assessed and what are common methods for office managers to gain office automation competency?","After a review of the literature in the areas of office automation, office management, curriculum development in business education and competency theory, a survey instrument was developed and reviewed by three groups. A cover letter and the instrument were mailed to all available 672 Certified Administrative Managers in the United States. A return rate of 22% was achieved, n = 120. A Chi-Square Test of Association nonparametric test indicated that the respondents were similar in proportion to the nonrespondents. Descriptive statistics were used to calculate frequencies, percentages, standard deviations and means.","The findings indicated that the largest groups of respondents work in the insurance industry, have been with their current company for five years or less and usually have at least a bachelor's degree. In general, office managers think office automation competencies are important, especially those required for problem solving and decision making. The respondents perceive their performance levels for most office automation competencies to be acceptable; however, they think they are most skilled with typical administrative functions, especially that of managing multiple projects.","Most often, office managers' performance levels (for office automation competencies) are not measured. There is, however, some measurement occurring of some of the competencies that are management oriented and considered to be important as part of the performance appraisal process. Office managers usually teach themselves or use on-the-job training to develop their office automation competencies.","Made available in DSpace on 2011-05-07T14:00:26Z (GMT). No. of bitstreams: 2 license.txt: 4922 bytes, checksum: 910b249b4beec47e7ab768910c8f966f (MD5) 9625130.pdf: 5355021 bytes, checksum: af385b143791ab064c99140c5abb3246 (MD5) Previous issue date: 1996","Item marked as restricted to the 'UIUC Users [automated]' Group (id=2) by Howard Ding (hding2@illinois.edu) on 2011-05-07T15:01:51Z Item is restricted indefinitely.","Restriction data tranferred 2014-07-01T11:29:22-05:00 Original Data Group with Access UIUC Users [automated] Release Date: none Reason: ETDs are only available to UIUC Users without author permission","ETDs are only available to UIUC Users without author permission","U of I Only"]},{"key":"dc:title","label":"Title","values":["Analysis of office automation competencies needed by office managers"]}]}],"canonical_facts":{"dc:contributor":["Wentling, Tim"],"dc:creator":["Erickson, Brenda Kay"],"dc:date":["2011-05-07T14:00:26Z","10000-01-01","1996"],"dc:description":["The purpose of this study is to make recommendations for office administration systems curricula in four-year colleges and universities and office management training programs by analyzing the office automation competencies needed by practicing office managers. More specifically, the study attempted to determine what office automation competencies are perceived to be important for office managers, what is the perceived performance level of office automation competencies for office managers, how is office automation competence for office managers assessed and what are common methods for office managers to gain office automation competency?","After a review of the literature in the areas of office automation, office management, curriculum development in business education and competency theory, a survey instrument was developed and reviewed by three groups. A cover letter and the instrument were mailed to all available 672 Certified Administrative Managers in the United States. A return rate of 22% was achieved, n = 120. A Chi-Square Test of Association nonparametric test indicated that the respondents were similar in proportion to the nonrespondents. Descriptive statistics were used to calculate frequencies, percentages, standard deviations and means.","The findings indicated that the largest groups of respondents work in the insurance industry, have been with their current company for five years or less and usually have at least a bachelor's degree. In general, office managers think office automation competencies are important, especially those required for problem solving and decision making. The respondents perceive their performance levels for most office automation competencies to be acceptable; however, they think they are most skilled with typical administrative functions, especially that of managing multiple projects.","Most often, office managers' performance levels (for office automation competencies) are not measured. There is, however, some measurement occurring of some of the competencies that are management oriented and considered to be important as part of the performance appraisal process. Office managers usually teach themselves or use on-the-job training to develop their office automation competencies.","Made available in DSpace on 2011-05-07T14:00:26Z (GMT). No. of bitstreams: 2 license.txt: 4922 bytes, checksum: 910b249b4beec47e7ab768910c8f966f (MD5) 9625130.pdf: 5355021 bytes, checksum: af385b143791ab064c99140c5abb3246 (MD5) Previous issue date: 1996","Item marked as restricted to the 'UIUC Users [automated]' Group (id=2) by Howard Ding (hding2@illinois.edu) on 2011-05-07T15:01:51Z Item is restricted indefinitely.","Restriction data tranferred 2014-07-01T11:29:22-05:00 Original Data Group with Access UIUC Users [automated] Release Date: none Reason: ETDs are only available to UIUC Users without author permission","ETDs are only available to UIUC Users without author permission","U of I Only"],"dc:identifier":["AAI9625130","(UMI)AAI9625130","http://hdl.handle.net/2142/23052"],"dc:language":["eng"],"dc:rights":["Copyright 1996 Erickson, Brenda Kay"],"dc:subject":["Education, Business","Education, Technology of","Education, Vocational"],"dc:title":["Analysis of office automation competencies needed by office managers"],"dc:type":["text"],"thesis:degree_discipline":["Education"],"thesis:degree_level":["Dissertation"],"thesis:degree_name":["Ph.D."],"thesis:institution_name":["University of Illinois at Urbana-Champaign"]},"updated_at":"2026-07-22T22:25:21Z"}