{"id":{"repo_id":"uiuc","oai_identifier":"oai:www.ideals.illinois.edu:2142/21558"},"canonical_url":"https://search.dev.ndltd.org/etd/uiuc/oai:www.ideals.illinois.edu:2142/21558","repository":{"repo_id":"uiuc","name":"University of Illinois - Urbana-Champaign","base_url":"https://www.ideals.illinois.edu/oai-pmh"},"display":{"title":"The effect of mediator credibility on disputants' perceptions and behaviors","abstract":"This study examined one dimension of a larger conceptual model of mediator credibility. Specifically, the study investigated the effects of perceived expertise and two related factors, mediator information and recommendation quality, on disputants' perceptions and behaviors. Participants played the role of student employee representatives and bargained with student management representatives over a number of issues. During the course of the negotiation, a mediator made recommendations as to how the conflict should be resolved. The experiment varied participants' perceptions of the mediator's expertise (whether the mediator was an expert or a novice), perceptions of the mediator's information level (whether the mediator had complete or partial information about disputants' issues and priorities), and perceptions of the quality of the mediator's recommendation (whether the mediator made integrative, compromise, or non-integrative recommendations). The results indicated that perceived expertise had strong effects on how favorably disputants' viewed the mediator (e.g., acceptability, confidence, trustworthiness, satisfaction). Perceptions of mediator expertise and recommendation quality interacted and influenced disputant behavior: Expertise only influenced concessions in the low quality recommendation condition. Perceived mediator information level had strong effects on perceptions of fairness and satisfaction with the mediator's offers. Overall, the results were consistent with the predictions of the general model of mediator credibility and findings from the attitude change literature.","abstract_html":"This study examined one dimension of a larger conceptual model of mediator credibility. Specifically, the study investigated the effects of perceived expertise and two related factors, mediator information and recommendation quality, on disputants' perceptions and behaviors. Participants played the role of student employee representatives and bargained with student management representatives over a number of issues. During the course of the negotiation, a mediator made recommendations as to how the conflict should be resolved. The experiment varied participants' perceptions of the mediator's expertise (whether the mediator was an expert or a novice), perceptions of the mediator's information level (whether the mediator had complete or partial information about disputants' issues and priorities), and perceptions of the quality of the mediator's recommendation (whether the mediator made integrative, compromise, or non-integrative recommendations). The results indicated that perceived expertise had strong effects on how favorably disputants' viewed the mediator (e.g., acceptability, confidence, trustworthiness, satisfaction). Perceptions of mediator expertise and recommendation quality interacted and influenced disputant behavior: Expertise only influenced concessions in the low quality recommendation condition. Perceived mediator information level had strong effects on perceptions of fairness and satisfaction with the mediator's offers. Overall, the results were consistent with the predictions of the general model of mediator credibility and findings from the attitude change literature.","abstract_has_math":false,"creators":["Arnold, Josh Allan"],"institution":"University of Illinois at Urbana-Champaign","degree_name":"Ph.D.","degree_level":"Dissertation","degree_discipline":"Psychology","degree_department":null,"school":null,"contributors":["Camevile, Peter"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2011,"date_issued":"2011-05-07T13:12:11Z","date_published":"2011-05-07T13:12:11Z","updated_at":"2026-07-22T22:25:18Z","subjects":["Business Administration, General","Psychology, Social","Mass Communications"],"languages":["eng"],"rights":["Copyright 1996 Arnold, Josh Allan"],"rights_urls":[],"identifier_entries":[{"key":"dc:identifier","label":"Identifier","values":["9780591197327","AAI9712191","(UMI)AAI9712191"],"render_values":[{"text":"9780591197327","href":null,"code":true},{"text":"AAI9712191","href":null,"code":true},{"text":"(UMI)AAI9712191","href":null,"code":true}]}]},"links":{"outbound_url":"http://hdl.handle.net/2142/21558","outbound_label":"Handle","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Camevile, Peter"]},{"key":"dc:creator","label":"Author","values":["Arnold, Josh Allan"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date","label":"Dc Date","values":["2011-05-07T13:12:11Z","10000-01-01","1996"]},{"key":"dc:type","label":"Dc Type","values":["text"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Psychology"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Dissertation"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Ph.D."]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["University of Illinois at Urbana-Champaign"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Business Administration, General","Psychology, Social","Mass Communications"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["eng"]},{"key":"dc:rights","label":"Dc Rights","values":["Copyright 1996 Arnold, Josh Allan"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["9780591197327","AAI9712191","(UMI)AAI9712191","http://hdl.handle.net/2142/21558"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["This study examined one dimension of a larger conceptual model of mediator credibility. Specifically, the study investigated the effects of perceived expertise and two related factors, mediator information and recommendation quality, on disputants' perceptions and behaviors. Participants played the role of student employee representatives and bargained with student management representatives over a number of issues. During the course of the negotiation, a mediator made recommendations as to how the conflict should be resolved. The experiment varied participants' perceptions of the mediator's expertise (whether the mediator was an expert or a novice), perceptions of the mediator's information level (whether the mediator had complete or partial information about disputants' issues and priorities), and perceptions of the quality of the mediator's recommendation (whether the mediator made integrative, compromise, or non-integrative recommendations). The results indicated that perceived expertise had strong effects on how favorably disputants' viewed the mediator (e.g., acceptability, confidence, trustworthiness, satisfaction). Perceptions of mediator expertise and recommendation quality interacted and influenced disputant behavior: Expertise only influenced concessions in the low quality recommendation condition. Perceived mediator information level had strong effects on perceptions of fairness and satisfaction with the mediator's offers. Overall, the results were consistent with the predictions of the general model of mediator credibility and findings from the attitude change literature.","Made available in DSpace on 2011-05-07T13:12:11Z (GMT). No. of bitstreams: 2 license.txt: 4922 bytes, checksum: 910b249b4beec47e7ab768910c8f966f (MD5) 9712191.pdf: 3869390 bytes, checksum: 5a07391ce3786fc5958c452643a6da7c (MD5) Previous issue date: 1996","Item marked as restricted to the 'UIUC Users [automated]' Group (id=2) by Howard Ding (hding2@illinois.edu) on 2011-05-07T14:51:36Z Item is restricted indefinitely.","Restriction data tranferred 2014-07-01T11:23:42-05:00 Original Data Group with Access UIUC Users [automated] Release Date: none Reason: ETDs are only available to UIUC Users without author permission","ETDs are only available to UIUC Users without author permission","U of I Only"]},{"key":"dc:title","label":"Title","values":["The effect of mediator credibility on disputants' perceptions and behaviors"]}]}],"canonical_facts":{"dc:contributor":["Camevile, Peter"],"dc:creator":["Arnold, Josh Allan"],"dc:date":["2011-05-07T13:12:11Z","10000-01-01","1996"],"dc:description":["This study examined one dimension of a larger conceptual model of mediator credibility. Specifically, the study investigated the effects of perceived expertise and two related factors, mediator information and recommendation quality, on disputants' perceptions and behaviors. Participants played the role of student employee representatives and bargained with student management representatives over a number of issues. During the course of the negotiation, a mediator made recommendations as to how the conflict should be resolved. The experiment varied participants' perceptions of the mediator's expertise (whether the mediator was an expert or a novice), perceptions of the mediator's information level (whether the mediator had complete or partial information about disputants' issues and priorities), and perceptions of the quality of the mediator's recommendation (whether the mediator made integrative, compromise, or non-integrative recommendations). The results indicated that perceived expertise had strong effects on how favorably disputants' viewed the mediator (e.g., acceptability, confidence, trustworthiness, satisfaction). Perceptions of mediator expertise and recommendation quality interacted and influenced disputant behavior: Expertise only influenced concessions in the low quality recommendation condition. Perceived mediator information level had strong effects on perceptions of fairness and satisfaction with the mediator's offers. Overall, the results were consistent with the predictions of the general model of mediator credibility and findings from the attitude change literature.","Made available in DSpace on 2011-05-07T13:12:11Z (GMT). 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