{"id":{"repo_id":"uiuc","oai_identifier":"oai:www.ideals.illinois.edu:2142/113173"},"canonical_url":"https://search.dev.ndltd.org/etd/uiuc/oai:www.ideals.illinois.edu:2142/113173","repository":{"repo_id":"uiuc","name":"University of Illinois - Urbana-Champaign","base_url":"https://www.ideals.illinois.edu/oai-pmh"},"display":{"title":"Scaffolding feedback interpretation process for creative work through reflection, paraphrasing, and information visualization","abstract":"Interpreting and acting on feedback from diverse audiences can be overwhelming. Practitioners who lack the requisite knowledge and experience for processing such feedback often fail to improve their creative work even when supplied with good feedback. In my thesis, I report the results from three experiments testing novel techniques aimed at enhancing the utility of a collection of feedback written by multiple providers with different backgrounds. In the first experiment, we tested the effects of combining a reflection activity and reviewing external feedback for an iterative design task. Participants (N=90) revised their design after a) performing a reflection activity before reviewing feedback, b) performing the reflection after reviewing feedback, c) performing the reflection only, or d) reviewing the feedback only. We found that performing reflection after feedback review led to the largest increase in perceived quality for the revised designs, and performing reflection and feedback review regardless of the order resulted in the most extensive revision. In the second experiment, we investigated the effects of combining paraphrasing and reflection techniques for feedback interpretation. Participants (N=104) created an initial design and revised it after reviewing feedback using one of the four strategies: a) paraphrasing feedback and then reflect, b) paraphrasing without reflection, c)reflection without paraphrasing, and d) reviewing feedback with no activities. We found that combining the two techniques yielded the largest increase in the perceived quality of the posters from the perspectives of both experts and one’s own evaluation of their work, and the increase was larger than performing paraphrasing alone. Reflection without paraphrasing feedback slightly eroded the designer’s confidence in their revised poster. In the third experiment, we explored how the representation of feedback (visualization vs. raw text) affects its interpretation process and identified insights. In this study, we contributed the design of a new class of tool (Decipher) that enables designers to visualize and navigate a collection of feedback using its topic and opinion structure. In a preliminary evaluation (N=20), we found that Decipher helped users feel less overwhelmed during feedback interpretation tasks and better attend to critical issues and conflicting opinions compared to using a typical document-editing tool. My dissertation represents a large step towards helping creators benefit more effectively from the suggestions, encouragement, and knowledge they receive from end-users, peers, mentors, and clients.","abstract_html":"Interpreting and acting on feedback from diverse audiences can be overwhelming. Practitioners who lack the requisite knowledge and experience for processing such feedback often fail to improve their creative work even when supplied with good feedback. In my thesis, I report the results from three experiments testing novel techniques aimed at enhancing the utility of a collection of feedback written by multiple providers with different backgrounds. In the first experiment, we tested the effects of combining a reflection activity and reviewing external feedback for an iterative design task. Participants (N=90) revised their design after a) performing a reflection activity before reviewing feedback, b) performing the reflection after reviewing feedback, c) performing the reflection only, or d) reviewing the feedback only. We found that performing reflection after feedback review led to the largest increase in perceived quality for the revised designs, and performing reflection and feedback review regardless of the order resulted in the most extensive revision. In the second experiment, we investigated the effects of combining paraphrasing and reflection techniques for feedback interpretation. Participants (N=104) created an initial design and revised it after reviewing feedback using one of the four strategies: a) paraphrasing feedback and then reflect, b) paraphrasing without reflection, c)reflection without paraphrasing, and d) reviewing feedback with no activities. We found that combining the two techniques yielded the largest increase in the perceived quality of the posters from the perspectives of both experts and one’s own evaluation of their work, and the increase was larger than performing paraphrasing alone. Reflection without paraphrasing feedback slightly eroded the designer’s confidence in their revised poster. In the third experiment, we explored how the representation of feedback (visualization vs. raw text) affects its interpretation process and identified insights. In this study, we contributed the design of a new class of tool (Decipher) that enables designers to visualize and navigate a collection of feedback using its topic and opinion structure. In a preliminary evaluation (N=20), we found that Decipher helped users feel less overwhelmed during feedback interpretation tasks and better attend to critical issues and conflicting opinions compared to using a typical document-editing tool. My dissertation represents a large step towards helping creators benefit more effectively from the suggestions, encouragement, and knowledge they receive from end-users, peers, mentors, and clients.","abstract_has_math":false,"creators":["Yen, Yu-Chun"],"institution":"University of Illinois at Urbana-Champaign","degree_name":"Ph.D.","degree_level":"Dissertation","degree_discipline":"Computer Science","degree_department":null,"school":null,"contributors":["Bailey, Brian P","Karahalious, Karrie","Huang, Yun","Dow, Steven P","Kim, Joy"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2022,"date_issued":"2022-01-12T22:35:10Z","date_published":"2022-01-12T22:35:10Z","updated_at":"2026-07-22T22:24:53Z","subjects":["feedback","creativity","sense-making","design","crowdsourcing","creativity support tools"],"languages":["en"],"rights":["Copyright 2021 Yu-Chun Yen"],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"http://hdl.handle.net/2142/113173","outbound_label":"Handle","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Bailey, Brian P","Karahalious, Karrie","Huang, Yun","Dow, Steven P","Kim, Joy"]},{"key":"dc:creator","label":"Author","values":["Yen, Yu-Chun"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date","label":"Dc Date","values":["2022-01-12T22:35:10Z","2024-01-12T22:35:30Z","2021-07-12","2021-08"]},{"key":"dc:type","label":"Dc Type","values":["text","Thesis"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Computer Science"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Dissertation"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Ph.D."]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["University of Illinois at Urbana-Champaign"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["feedback","creativity","sense-making","design","crowdsourcing","creativity support tools"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["en"]},{"key":"dc:rights","label":"Dc Rights","values":["Copyright 2021 Yu-Chun Yen"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["http://hdl.handle.net/2142/113173"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["Interpreting and acting on feedback from diverse audiences can be overwhelming. Practitioners who lack the requisite knowledge and experience for processing such feedback often fail to improve their creative work even when supplied with good feedback. In my thesis, I report the results from three experiments testing novel techniques aimed at enhancing the utility of a collection of feedback written by multiple providers with different backgrounds. In the first experiment, we tested the effects of combining a reflection activity and reviewing external feedback for an iterative design task. Participants (N=90) revised their design after a) performing a reflection activity before reviewing feedback, b) performing the reflection after reviewing feedback, c) performing the reflection only, or d) reviewing the feedback only. We found that performing reflection after feedback review led to the largest increase in perceived quality for the revised designs, and performing reflection and feedback review regardless of the order resulted in the most extensive revision. In the second experiment, we investigated the effects of combining paraphrasing and reflection techniques for feedback interpretation. Participants (N=104) created an initial design and revised it after reviewing feedback using one of the four strategies: a) paraphrasing feedback and then reflect, b) paraphrasing without reflection, c)reflection without paraphrasing, and d) reviewing feedback with no activities. We found that combining the two techniques yielded the largest increase in the perceived quality of the posters from the perspectives of both experts and one’s own evaluation of their work, and the increase was larger than performing paraphrasing alone. Reflection without paraphrasing feedback slightly eroded the designer’s confidence in their revised poster. In the third experiment, we explored how the representation of feedback (visualization vs. raw text) affects its interpretation process and identified insights. In this study, we contributed the design of a new class of tool (Decipher) that enables designers to visualize and navigate a collection of feedback using its topic and opinion structure. In a preliminary evaluation (N=20), we found that Decipher helped users feel less overwhelmed during feedback interpretation tasks and better attend to critical issues and conflicting opinions compared to using a typical document-editing tool. My dissertation represents a large step towards helping creators benefit more effectively from the suggestions, encouragement, and knowledge they receive from end-users, peers, mentors, and clients.","Submission published under a 24 month embargo labeled 'U of I Access', the embargo will last until 2023-08-01","The student, Yu-Chun Yen, accepted the attached license on 2021-07-12 at 02:19.","The student, Yu-Chun Yen, submitted this Dissertation for approval on 2021-07-12 at 02:24.","This Dissertation was approved for publication on 2021-07-12 at 13:11.","DSpace SAF Submission Ingestion Package generated from Vireo submission #16855 on 2022-01-12 at 12:54:29","Made available in DSpace on 2022-01-12T22:35:10Z (GMT). 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Practitioners who lack the requisite knowledge and experience for processing such feedback often fail to improve their creative work even when supplied with good feedback. In my thesis, I report the results from three experiments testing novel techniques aimed at enhancing the utility of a collection of feedback written by multiple providers with different backgrounds. In the first experiment, we tested the effects of combining a reflection activity and reviewing external feedback for an iterative design task. Participants (N=90) revised their design after a) performing a reflection activity before reviewing feedback, b) performing the reflection after reviewing feedback, c) performing the reflection only, or d) reviewing the feedback only. We found that performing reflection after feedback review led to the largest increase in perceived quality for the revised designs, and performing reflection and feedback review regardless of the order resulted in the most extensive revision. In the second experiment, we investigated the effects of combining paraphrasing and reflection techniques for feedback interpretation. Participants (N=104) created an initial design and revised it after reviewing feedback using one of the four strategies: a) paraphrasing feedback and then reflect, b) paraphrasing without reflection, c)reflection without paraphrasing, and d) reviewing feedback with no activities. We found that combining the two techniques yielded the largest increase in the perceived quality of the posters from the perspectives of both experts and one’s own evaluation of their work, and the increase was larger than performing paraphrasing alone. Reflection without paraphrasing feedback slightly eroded the designer’s confidence in their revised poster. In the third experiment, we explored how the representation of feedback (visualization vs. raw text) affects its interpretation process and identified insights. In this study, we contributed the design of a new class of tool (Decipher) that enables designers to visualize and navigate a collection of feedback using its topic and opinion structure. In a preliminary evaluation (N=20), we found that Decipher helped users feel less overwhelmed during feedback interpretation tasks and better attend to critical issues and conflicting opinions compared to using a typical document-editing tool. My dissertation represents a large step towards helping creators benefit more effectively from the suggestions, encouragement, and knowledge they receive from end-users, peers, mentors, and clients.","Submission published under a 24 month embargo labeled 'U of I Access', the embargo will last until 2023-08-01","The student, Yu-Chun Yen, accepted the attached license on 2021-07-12 at 02:19.","The student, Yu-Chun Yen, submitted this Dissertation for approval on 2021-07-12 at 02:24.","This Dissertation was approved for publication on 2021-07-12 at 13:11.","DSpace SAF Submission Ingestion Package generated from Vireo submission #16855 on 2022-01-12 at 12:54:29","Made available in DSpace on 2022-01-12T22:35:10Z (GMT). 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