{"id":{"repo_id":"uiuc","oai_identifier":"oai:www.ideals.illinois.edu:2142/109420"},"canonical_url":"https://search.dev.ndltd.org/etd/uiuc/oai:www.ideals.illinois.edu:2142/109420","repository":{"repo_id":"uiuc","name":"University of Illinois - Urbana-Champaign","base_url":"https://www.ideals.illinois.edu/oai-pmh"},"display":{"title":"Soften the pain, increase the gain: Interventions that mitigate the influences of negative feedback and improve online feedback exchange","abstract":"This Dissertation was approved for publication on 2020-12-02 at 14:57.","abstract_html":"This Dissertation was approved for publication on 2020-12-02 at 14:57.","abstract_has_math":false,"creators":["Wu, Yu"],"institution":"University of Illinois at Urbana-Champaign","degree_name":"Ph.D.","degree_level":"Dissertation","degree_discipline":"Computer Science","degree_department":null,"school":null,"contributors":["Bailey, Brian P","Karahalios, Karrie","Kumar, Ranjitha","Churchill, Elizabeth"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2021,"date_issued":"2021-03-05T21:38:17Z","date_published":"2021-03-05T21:38:17Z","updated_at":"2026-07-22T22:24:50Z","subjects":["creativity support tools, design, feedback"],"languages":["en"],"rights":["Copyright 2020 Yu Wu"],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"http://hdl.handle.net/2142/109420","outbound_label":"Handle","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Bailey, Brian P","Karahalios, Karrie","Kumar, Ranjitha","Churchill, Elizabeth"]},{"key":"dc:creator","label":"Author","values":["Wu, Yu"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date","label":"Dc Date","values":["2021-03-05T21:38:17Z","2020-12-02","2020-12"]},{"key":"dc:type","label":"Dc Type","values":["text","Thesis"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Computer Science"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Dissertation"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Ph.D."]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["University of Illinois at Urbana-Champaign"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["creativity support tools, design, feedback"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["en"]},{"key":"dc:rights","label":"Dc Rights","values":["Copyright 2020 Yu Wu"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["http://hdl.handle.net/2142/109420"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["This Dissertation was approved for publication on 2020-12-02 at 14:57.","Content creators can experience negative feedback when sharing work on online platforms. In this thesis, we define feedback written in an unnecessarily harsh tone as negative feedback. Content creators who receive negative feedback report lower levels of affective states and generate lower quality work. In my thesis, I quantify the influences of negative feedback and report results from three experiments testing novel techniques that aimed at mitigating these influences: self-directed coping activities, valence-based ordering of feedback, and empathy arousal. In the first experiment, we investigate the efficacy of three coping activities: self-affirmation, expressive writing, and distraction. Participants (N=480) revised their essays after performing a coping activity. We find expressive writing encourages essay revision, distraction improves affective states and perception of feedback provider, and self-affirmation has no statistical effects on the outcome measures. In the second experiment, we present feedback in a valence-based order. Participants (N=270) write a story and revise it after receiving feedback in different valence orders. Our main result is that presenting negative feedback last improves content creators’ affective states and perception of the feedback. In the third experiment, we explore ways to discourage users from generating negative feedback. Participants (N=205) read a narrative about the content creators before providing feedback. We also explore how an ingroup framing in task instructions mediates the effectiveness of narrative empathy. Our results show both narrative empathy and ingroup framing increases feedback providers’ invested effort and the quality of the feedback. The techniques investigated in these experiments are situated within a broader design space for feedback exchange. We hope these techniques promote the generation of more constructive and considerate feedback in online platforms, thereby helping content creators improve their work and benefit from the feedback exchange process.","Submission original under an indefinite embargo labeled 'Open Access'. The submission was exported from vireo on 2021-03-04 without embargo terms","The student, Yu Wu, accepted the attached license on 2020-12-02 at 01:40.","The student, Yu Wu, submitted this Dissertation for approval on 2020-12-02 at 01:44.","DSpace SAF Submission Ingestion Package generated from Vireo submission #16025 on 2021-03-04 at 15:35:50","Made available in DSpace on 2021-03-05T21:38:17Z (GMT). No. of bitstreams: 2 WU-DISSERTATION-2020.pdf: 8209316 bytes, checksum: c67257dfc3e6f71c2f187a3272a58b09 (MD5) LICENSE.txt: 4202 bytes, checksum: 403e415983416df61e9bf24c1b7fac3f (MD5) Previous issue date: 2020-12-02"]},{"key":"dc:format","label":"Dc Format","values":["application/pdf"]},{"key":"dc:title","label":"Title","values":["Soften the pain, increase the gain: Interventions that mitigate the influences of negative feedback and improve online feedback exchange"]}]}],"canonical_facts":{"dc:contributor":["Bailey, Brian P","Karahalios, Karrie","Kumar, Ranjitha","Churchill, Elizabeth"],"dc:creator":["Wu, Yu"],"dc:date":["2021-03-05T21:38:17Z","2020-12-02","2020-12"],"dc:description":["This Dissertation was approved for publication on 2020-12-02 at 14:57.","Content creators can experience negative feedback when sharing work on online platforms. In this thesis, we define feedback written in an unnecessarily harsh tone as negative feedback. Content creators who receive negative feedback report lower levels of affective states and generate lower quality work. In my thesis, I quantify the influences of negative feedback and report results from three experiments testing novel techniques that aimed at mitigating these influences: self-directed coping activities, valence-based ordering of feedback, and empathy arousal. In the first experiment, we investigate the efficacy of three coping activities: self-affirmation, expressive writing, and distraction. Participants (N=480) revised their essays after performing a coping activity. We find expressive writing encourages essay revision, distraction improves affective states and perception of feedback provider, and self-affirmation has no statistical effects on the outcome measures. In the second experiment, we present feedback in a valence-based order. Participants (N=270) write a story and revise it after receiving feedback in different valence orders. Our main result is that presenting negative feedback last improves content creators’ affective states and perception of the feedback. In the third experiment, we explore ways to discourage users from generating negative feedback. Participants (N=205) read a narrative about the content creators before providing feedback. We also explore how an ingroup framing in task instructions mediates the effectiveness of narrative empathy. Our results show both narrative empathy and ingroup framing increases feedback providers’ invested effort and the quality of the feedback. The techniques investigated in these experiments are situated within a broader design space for feedback exchange. We hope these techniques promote the generation of more constructive and considerate feedback in online platforms, thereby helping content creators improve their work and benefit from the feedback exchange process.","Submission original under an indefinite embargo labeled 'Open Access'. The submission was exported from vireo on 2021-03-04 without embargo terms","The student, Yu Wu, accepted the attached license on 2020-12-02 at 01:40.","The student, Yu Wu, submitted this Dissertation for approval on 2020-12-02 at 01:44.","DSpace SAF Submission Ingestion Package generated from Vireo submission #16025 on 2021-03-04 at 15:35:50","Made available in DSpace on 2021-03-05T21:38:17Z (GMT). No. of bitstreams: 2 WU-DISSERTATION-2020.pdf: 8209316 bytes, checksum: c67257dfc3e6f71c2f187a3272a58b09 (MD5) LICENSE.txt: 4202 bytes, checksum: 403e415983416df61e9bf24c1b7fac3f (MD5) Previous issue date: 2020-12-02"],"dc:format":["application/pdf"],"dc:identifier":["http://hdl.handle.net/2142/109420"],"dc:language":["en"],"dc:rights":["Copyright 2020 Yu Wu"],"dc:subject":["creativity support tools, design, feedback"],"dc:title":["Soften the pain, increase the gain: Interventions that mitigate the influences of negative feedback and improve online feedback exchange"],"dc:type":["text","Thesis"],"thesis:degree_discipline":["Computer Science"],"thesis:degree_level":["Dissertation"],"thesis:degree_name":["Ph.D."],"thesis:institution_name":["University of Illinois at Urbana-Champaign"]},"updated_at":"2026-07-22T22:24:50Z"}