{"id":{"repo_id":"uiuc","oai_identifier":"oai:www.ideals.illinois.edu:2142/107986"},"canonical_url":"https://search.dev.ndltd.org/etd/uiuc/oai:www.ideals.illinois.edu:2142/107986","repository":{"repo_id":"uiuc","name":"University of Illinois - Urbana-Champaign","base_url":"https://www.ideals.illinois.edu/oai-pmh"},"display":{"title":"Human error and interactions with technology in safety-critical workplaces: Learning from the aviation industry","abstract":"Humans are intrinsically motivated to avoid making mistakes in the workplace, yet human errors continue to occur. This research considered the problem of human error in safety-critical workplaces that is often associated with damage to infrastructure, injuries or even death. The study began with a close look at prior research on established human error models, with particular attention given to a human error classification system that divides errors into skill-based, rule-based or knowledge-based errors. The review of the literature then examined the opposing organizational views of safety and how some humans are adapting or resisting the changes of the developments of the Fourth Industrial Revolution in their workplace, where nascent technologies fuse digital, biological and physical innovations. A research agenda delivered practical field research questions concerning human error and technology with a drive to uncover whether technologies help or hinder humans from making human errors in safety-critical workplaces. The qualitative methodology that guided the field research consisted of reading incident reports, observing pilots and engineers and listening to them talk about technology and relay human error events in the context of a General Aviation (GA) private air charter business that also operated a flight school and aircraft maintenance repair. By focusing on the interfaces between humans performing high-consequence tasks and technology, this research re-examined the conventional human error model of skill, rule and knowledge-based error and considered adding another element connected to the high-tech world of work that humans face in future innovative safety-critical workplaces.","abstract_html":"Humans are intrinsically motivated to avoid making mistakes in the workplace, yet human errors continue to occur. This research considered the problem of human error in safety-critical workplaces that is often associated with damage to infrastructure, injuries or even death. The study began with a close look at prior research on established human error models, with particular attention given to a human error classification system that divides errors into skill-based, rule-based or knowledge-based errors. The review of the literature then examined the opposing organizational views of safety and how some humans are adapting or resisting the changes of the developments of the Fourth Industrial Revolution in their workplace, where nascent technologies fuse digital, biological and physical innovations. A research agenda delivered practical field research questions concerning human error and technology with a drive to uncover whether technologies help or hinder humans from making human errors in safety-critical workplaces. The qualitative methodology that guided the field research consisted of reading incident reports, observing pilots and engineers and listening to them talk about technology and relay human error events in the context of a General Aviation (GA) private air charter business that also operated a flight school and aircraft maintenance repair. By focusing on the interfaces between humans performing high-consequence tasks and technology, this research re-examined the conventional human error model of skill, rule and knowledge-based error and considered adding another element connected to the high-tech world of work that humans face in future innovative safety-critical workplaces.","abstract_has_math":false,"creators":["Dyer, Sarah K."],"institution":"University of Illinois at Urbana-Champaign","degree_name":"Ed.D.","degree_level":"Dissertation","degree_discipline":"Educ Policy, Orgzn & Leadrshp","degree_department":null,"school":null,"contributors":["Scagnoli, Norma I","Huang, Wen-Hao D","Oh, Eunjung G","Cope, William"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2020,"date_issued":"2020-08-26T21:54:52Z","date_published":"2020-08-26T21:54:52Z","updated_at":"2026-07-22T22:24:47Z","subjects":["human error, safety-critical industries, technology, innovation"],"languages":["en"],"rights":["© 2020 Sarah K. Dyer"],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"http://hdl.handle.net/2142/107986","outbound_label":"Handle","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Scagnoli, Norma I","Huang, Wen-Hao D","Oh, Eunjung G","Cope, William"]},{"key":"dc:creator","label":"Author","values":["Dyer, Sarah K."]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date","label":"Dc Date","values":["2020-08-26T21:54:52Z","2020-05-07","2020-05"]},{"key":"dc:type","label":"Dc Type","values":["text","Thesis"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Educ Policy, Orgzn & Leadrshp"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Dissertation"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Ed.D."]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["University of Illinois at Urbana-Champaign"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["human error, safety-critical industries, technology, innovation"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["en"]},{"key":"dc:rights","label":"Dc Rights","values":["© 2020 Sarah K. Dyer"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["http://hdl.handle.net/2142/107986"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["Humans are intrinsically motivated to avoid making mistakes in the workplace, yet human errors continue to occur. This research considered the problem of human error in safety-critical workplaces that is often associated with damage to infrastructure, injuries or even death. The study began with a close look at prior research on established human error models, with particular attention given to a human error classification system that divides errors into skill-based, rule-based or knowledge-based errors. The review of the literature then examined the opposing organizational views of safety and how some humans are adapting or resisting the changes of the developments of the Fourth Industrial Revolution in their workplace, where nascent technologies fuse digital, biological and physical innovations. A research agenda delivered practical field research questions concerning human error and technology with a drive to uncover whether technologies help or hinder humans from making human errors in safety-critical workplaces. The qualitative methodology that guided the field research consisted of reading incident reports, observing pilots and engineers and listening to them talk about technology and relay human error events in the context of a General Aviation (GA) private air charter business that also operated a flight school and aircraft maintenance repair. By focusing on the interfaces between humans performing high-consequence tasks and technology, this research re-examined the conventional human error model of skill, rule and knowledge-based error and considered adding another element connected to the high-tech world of work that humans face in future innovative safety-critical workplaces.","Submission original under an indefinite embargo labeled 'Open Access'. The submission was exported from vireo on 2020-08-25 without embargo terms","The student, Sarah Dyer, accepted the attached license on 2020-05-04 at 17:24.","The student, Sarah Dyer, submitted this Dissertation for approval on 2020-05-04 at 17:41.","This Dissertation was approved for publication on 2020-05-07 at 11:40.","DSpace SAF Submission Ingestion Package generated from Vireo submission #15200 on 2020-08-25 at 17:12:00","Made available in DSpace on 2020-08-26T21:54:52Z (GMT). No. of bitstreams: 3 DYER-DISSERTATION-2020.pdf: 9154773 bytes, checksum: 9aa1a6d3365541b0ecd98b18b8221581 (MD5) LICENSE.txt: 4207 bytes, checksum: e783318ccd1341ae2de2d1da8f04cd6e (MD5) PROQUEST_LICENSE.txt: 4553 bytes, checksum: 5f4ce3b0e30ea7935a9b52561c149593 (MD5) Previous issue date: 2020-05-07"]},{"key":"dc:format","label":"Dc Format","values":["application/pdf"]},{"key":"dc:title","label":"Title","values":["Human error and interactions with technology in safety-critical workplaces: Learning from the aviation industry"]}]}],"canonical_facts":{"dc:contributor":["Scagnoli, Norma I","Huang, Wen-Hao D","Oh, Eunjung G","Cope, William"],"dc:creator":["Dyer, Sarah K."],"dc:date":["2020-08-26T21:54:52Z","2020-05-07","2020-05"],"dc:description":["Humans are intrinsically motivated to avoid making mistakes in the workplace, yet human errors continue to occur. This research considered the problem of human error in safety-critical workplaces that is often associated with damage to infrastructure, injuries or even death. The study began with a close look at prior research on established human error models, with particular attention given to a human error classification system that divides errors into skill-based, rule-based or knowledge-based errors. The review of the literature then examined the opposing organizational views of safety and how some humans are adapting or resisting the changes of the developments of the Fourth Industrial Revolution in their workplace, where nascent technologies fuse digital, biological and physical innovations. A research agenda delivered practical field research questions concerning human error and technology with a drive to uncover whether technologies help or hinder humans from making human errors in safety-critical workplaces. The qualitative methodology that guided the field research consisted of reading incident reports, observing pilots and engineers and listening to them talk about technology and relay human error events in the context of a General Aviation (GA) private air charter business that also operated a flight school and aircraft maintenance repair. By focusing on the interfaces between humans performing high-consequence tasks and technology, this research re-examined the conventional human error model of skill, rule and knowledge-based error and considered adding another element connected to the high-tech world of work that humans face in future innovative safety-critical workplaces.","Submission original under an indefinite embargo labeled 'Open Access'. The submission was exported from vireo on 2020-08-25 without embargo terms","The student, Sarah Dyer, accepted the attached license on 2020-05-04 at 17:24.","The student, Sarah Dyer, submitted this Dissertation for approval on 2020-05-04 at 17:41.","This Dissertation was approved for publication on 2020-05-07 at 11:40.","DSpace SAF Submission Ingestion Package generated from Vireo submission #15200 on 2020-08-25 at 17:12:00","Made available in DSpace on 2020-08-26T21:54:52Z (GMT). No. of bitstreams: 3 DYER-DISSERTATION-2020.pdf: 9154773 bytes, checksum: 9aa1a6d3365541b0ecd98b18b8221581 (MD5) LICENSE.txt: 4207 bytes, checksum: e783318ccd1341ae2de2d1da8f04cd6e (MD5) PROQUEST_LICENSE.txt: 4553 bytes, checksum: 5f4ce3b0e30ea7935a9b52561c149593 (MD5) Previous issue date: 2020-05-07"],"dc:format":["application/pdf"],"dc:identifier":["http://hdl.handle.net/2142/107986"],"dc:language":["en"],"dc:rights":["© 2020 Sarah K. Dyer"],"dc:subject":["human error, safety-critical industries, technology, innovation"],"dc:title":["Human error and interactions with technology in safety-critical workplaces: Learning from the aviation industry"],"dc:type":["text","Thesis"],"thesis:degree_discipline":["Educ Policy, Orgzn & Leadrshp"],"thesis:degree_level":["Dissertation"],"thesis:degree_name":["Ed.D."],"thesis:institution_name":["University of Illinois at Urbana-Champaign"]},"updated_at":"2026-07-22T22:24:47Z"}