{"id":{"repo_id":"uiuc","oai_identifier":"oai:www.ideals.illinois.edu:2142/104876"},"canonical_url":"https://search.dev.ndltd.org/etd/uiuc/oai:www.ideals.illinois.edu:2142/104876","repository":{"repo_id":"uiuc","name":"University of Illinois - Urbana-Champaign","base_url":"https://www.ideals.illinois.edu/oai-pmh"},"display":{"title":"The power of collective endorsements: Promoting credibility, belonging, and participation in medical support communities","abstract":"Medical costs are the leading cause of bankruptcy in the United States. Recently, crowdfunding sites such as GoFundMe have helped reduce medical bankruptcies across the United States by allowing people to easily create a personal campaign webpage and raise funds from a large number of people on the Internet. One notable GoFundMe campaign, created by a family with a son who needs stem cell treatment, raised over $250,000 in a week and has been shared over 4,000 times. How can an individuals medical story shared on the Internet attract such a large number of people – including strangers – to support the patient? My thesis addresses this issue through several different angles: credibility, social translucency, and community participation. Tying these three themes together is the concept of collective endorsements. I introduced the concept of collective endorsements while investigating the factors that influence the perceived credibility of medical crowdfunding campaigns. Establishing the credibility of medical crowdfunding campaigns is very important because many potential supporters often worry about participating in fraudulent campaigns. In particular, strangers who do not have any personal relationship with the patient often have difficulty evaluating the campaign’s credibility due to their limited ability to verify the patient’s medical situation. Collective endorsements offer an alternative way to assess the patient's medical situation through a collection of evidence: what many people say and do around the patient. In medical crowdfunding campaigns, however, most collective endorsements, such as campaign shares and offline support, are not visible to many other current and potential supporters because they occur outside of crowdfunding sites. Therefore, drawing from social translucence theory and impression management theory, I examine various ways to design interfaces that can make these invisible collective endorsements visible on medical crowdfunding campaigns. Finally, I design and build the Community Journey crowdfunding interface that highlights all of a patient’s collective endorsements. With Community Journey, I show that strangers feel a significantly greater sense of community and are more willing to contribute on Community Journey than on a traditional medical crowdfunding interface.","abstract_html":"Medical costs are the leading cause of bankruptcy in the United States. Recently, crowdfunding sites such as GoFundMe have helped reduce medical bankruptcies across the United States by allowing people to easily create a personal campaign webpage and raise funds from a large number of people on the Internet. One notable GoFundMe campaign, created by a family with a son who needs stem cell treatment, raised over $250,000 in a week and has been shared over 4,000 times. How can an individuals medical story shared on the Internet attract such a large number of people – including strangers – to support the patient? My thesis addresses this issue through several different angles: credibility, social translucency, and community participation. Tying these three themes together is the concept of collective endorsements. I introduced the concept of collective endorsements while investigating the factors that influence the perceived credibility of medical crowdfunding campaigns. Establishing the credibility of medical crowdfunding campaigns is very important because many potential supporters often worry about participating in fraudulent campaigns. In particular, strangers who do not have any personal relationship with the patient often have difficulty evaluating the campaign’s credibility due to their limited ability to verify the patient’s medical situation. Collective endorsements offer an alternative way to assess the patient's medical situation through a collection of evidence: what many people say and do around the patient. In medical crowdfunding campaigns, however, most collective endorsements, such as campaign shares and offline support, are not visible to many other current and potential supporters because they occur outside of crowdfunding sites. Therefore, drawing from social translucence theory and impression management theory, I examine various ways to design interfaces that can make these invisible collective endorsements visible on medical crowdfunding campaigns. Finally, I design and build the Community Journey crowdfunding interface that highlights all of a patient’s collective endorsements. With Community Journey, I show that strangers feel a significantly greater sense of community and are more willing to contribute on Community Journey than on a traditional medical crowdfunding interface.","abstract_has_math":false,"creators":["Kim, Jennifer Gahee"],"institution":"University of Illinois at Urbana-Champaign","degree_name":"Ph.D.","degree_level":"Dissertation","degree_discipline":"Computer Science","degree_department":null,"school":null,"contributors":["Karahalios, Karrie G.","Bailey, Brian","Fu, Wai-Tat","Gilbert, Eric"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2019,"date_issued":"2019-08-23T19:55:47Z","date_published":"2019-08-23T19:55:47Z","updated_at":"2026-07-22T22:24:42Z","subjects":["Medical Crowdfunding, Credibility, Social Support, Participation, Translucence Theory, Sense of Community"],"languages":["en"],"rights":["Copyright 2019 Jennifer G. Kim"],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"http://hdl.handle.net/2142/104876","outbound_label":"Handle","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Karahalios, Karrie G.","Bailey, Brian","Fu, Wai-Tat","Gilbert, Eric"]},{"key":"dc:creator","label":"Author","values":["Kim, Jennifer Gahee"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date","label":"Dc Date","values":["2019-08-23T19:55:47Z","2019-04-19","2019-05"]},{"key":"dc:type","label":"Dc Type","values":["text"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Computer Science"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Dissertation"]},{"key":"thesis:degree_name","label":"Degree Name","values":["Ph.D."]},{"key":"thesis:institution_name","label":"Thesis Institution Name","values":["University of Illinois at Urbana-Champaign"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Medical Crowdfunding, Credibility, Social Support, Participation, Translucence Theory, Sense of Community"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["en"]},{"key":"dc:rights","label":"Dc Rights","values":["Copyright 2019 Jennifer G. Kim"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["http://hdl.handle.net/2142/104876"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description","label":"Description","values":["Medical costs are the leading cause of bankruptcy in the United States. Recently, crowdfunding sites such as GoFundMe have helped reduce medical bankruptcies across the United States by allowing people to easily create a personal campaign webpage and raise funds from a large number of people on the Internet. One notable GoFundMe campaign, created by a family with a son who needs stem cell treatment, raised over $250,000 in a week and has been shared over 4,000 times. How can an individuals medical story shared on the Internet attract such a large number of people – including strangers – to support the patient? My thesis addresses this issue through several different angles: credibility, social translucency, and community participation. Tying these three themes together is the concept of collective endorsements. I introduced the concept of collective endorsements while investigating the factors that influence the perceived credibility of medical crowdfunding campaigns. Establishing the credibility of medical crowdfunding campaigns is very important because many potential supporters often worry about participating in fraudulent campaigns. In particular, strangers who do not have any personal relationship with the patient often have difficulty evaluating the campaign’s credibility due to their limited ability to verify the patient’s medical situation. Collective endorsements offer an alternative way to assess the patient's medical situation through a collection of evidence: what many people say and do around the patient. In medical crowdfunding campaigns, however, most collective endorsements, such as campaign shares and offline support, are not visible to many other current and potential supporters because they occur outside of crowdfunding sites. Therefore, drawing from social translucence theory and impression management theory, I examine various ways to design interfaces that can make these invisible collective endorsements visible on medical crowdfunding campaigns. Finally, I design and build the Community Journey crowdfunding interface that highlights all of a patient’s collective endorsements. With Community Journey, I show that strangers feel a significantly greater sense of community and are more willing to contribute on Community Journey than on a traditional medical crowdfunding interface.","Submission original under an indefinite embargo labeled 'Open Access'. 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One notable GoFundMe campaign, created by a family with a son who needs stem cell treatment, raised over $250,000 in a week and has been shared over 4,000 times. How can an individuals medical story shared on the Internet attract such a large number of people – including strangers – to support the patient? My thesis addresses this issue through several different angles: credibility, social translucency, and community participation. Tying these three themes together is the concept of collective endorsements. I introduced the concept of collective endorsements while investigating the factors that influence the perceived credibility of medical crowdfunding campaigns. Establishing the credibility of medical crowdfunding campaigns is very important because many potential supporters often worry about participating in fraudulent campaigns. In particular, strangers who do not have any personal relationship with the patient often have difficulty evaluating the campaign’s credibility due to their limited ability to verify the patient’s medical situation. Collective endorsements offer an alternative way to assess the patient's medical situation through a collection of evidence: what many people say and do around the patient. In medical crowdfunding campaigns, however, most collective endorsements, such as campaign shares and offline support, are not visible to many other current and potential supporters because they occur outside of crowdfunding sites. Therefore, drawing from social translucence theory and impression management theory, I examine various ways to design interfaces that can make these invisible collective endorsements visible on medical crowdfunding campaigns. Finally, I design and build the Community Journey crowdfunding interface that highlights all of a patient’s collective endorsements. With Community Journey, I show that strangers feel a significantly greater sense of community and are more willing to contribute on Community Journey than on a traditional medical crowdfunding interface.","Submission original under an indefinite embargo labeled 'Open Access'. The submission was exported from vireo on 2019-08-22 without embargo terms","The student, Jennifer Kim, accepted the attached license on 2019-04-19 at 12:14.","The student, Jennifer Kim, submitted this Dissertation for approval on 2019-04-19 at 13:13.","This Dissertation was approved for publication on 2019-04-19 at 13:42.","DSpace SAF Submission Ingestion Package generated from Vireo submission #13766 on 2019-08-22 at 14:44:57","Made available in DSpace on 2019-08-23T19:55:47Z (GMT). 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