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","Doctor of Philosophy (Ph.D.)","College of Engineering and Computer Science","Industrial Engineering and Management Systems"]},{"key":"dc:description.abstract","label":"Abstract","values":["Lean Six Sigma is an approach focused on improving quality, reducing variation and eliminating waste in an organization. The concept of combining the principles and tools of Lean Enterprise and Six Sigma has occurred in the literature over the last several years. The majority of Lean Six Sigma applications have been in private industry, focusing mostly on manufacturing applications. The literature has not provided a framework for implementing Lean Six Sigma programs applied to local government. This research provides a framework roadmap for implementing Lean Six Sigma in local government. The Service Improvement for Transaction-based Entities Lean Six Sigma Framework Roadmap (SITE MAP) identifies the activities, principles, tools, and important component factors to implement Lean Six Sigma. The framework provides a synergistic approach to integrating the concepts and tools of Lean Enterprise and Six Sigma using the DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach. A case study was used to validate the framework. Lean Six Sigma was successfully applied in a 7,000-citizen municipality to reduce the cycle time of the financial administrative processes in the Finance Department of the city government."]},{"key":"dc:format","label":"Dc Format","values":["application/pdf"]},{"key":"dc:title","label":"Title","values":["A Framework Roadmap For Implementing Lean Six Sigma In Local Governmental Entities"]}]}],"canonical_facts":{"dc:contributor":["Elshennawy, Ahmad"],"dc:creator":["Furterer, Sandra L."],"dc:description":["If this is your thesis or dissertation, and want to learn how to access it or for more information about readership statistics, contact us at STARS@ucf.edu
","Doctor of Philosophy (Ph.D.)","College of Engineering and Computer Science","Industrial Engineering and Management Systems"],"dc:description.abstract":["Lean Six Sigma is an approach focused on improving quality, reducing variation and eliminating waste in an organization. The concept of combining the principles and tools of Lean Enterprise and Six Sigma has occurred in the literature over the last several years. The majority of Lean Six Sigma applications have been in private industry, focusing mostly on manufacturing applications. The literature has not provided a framework for implementing Lean Six Sigma programs applied to local government. This research provides a framework roadmap for implementing Lean Six Sigma in local government. The Service Improvement for Transaction-based Entities Lean Six Sigma Framework Roadmap (SITE MAP) identifies the activities, principles, tools, and important component factors to implement Lean Six Sigma. The framework provides a synergistic approach to integrating the concepts and tools of Lean Enterprise and Six Sigma using the DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach. A case study was used to validate the framework. Lean Six Sigma was successfully applied in a 7,000-citizen municipality to reduce the cycle time of the financial administrative processes in the Finance Department of the city government."],"dc:format":["application/pdf"],"dc:identifier":["CFE0000021"],"dc:identifier.uri":["https://stars.library.ucf.edu/etd/91"],"dc:language":["English"],"dc:subject":["Lean","Lean six sigma","Process improvement","Quality management","Six sigma","TQM","Engineering","Dissertations, Academic -- Engineering and Computer Science; Engineering and Computer Science -- Dissertations, Academic"],"dc:title":["A Framework Roadmap For Implementing Lean Six Sigma In Local Governmental Entities"],"dc:type":["Doctoral Dissertation (Open Access)"]},"updated_at":"2026-07-24T05:08:08Z"}