Motivations For Enterprise Resource Planning (erp) System Implementation In Public Versus Private Sector Organizations

The goal of this research was to increase the knowledge base regarding Enterprise Resource Planning (ERP) Software implementation, particularly in the public sector. To this end, factors regarding benefits sought through ERP system implementation and critical factors surrounding successful ERP implementation were identified. In addition, the perception of project team members’ satisfaction with modules implemented and their concerns about implementing ERP software were identified in this study. The results of this study provided recommendations for public- and private-sector organizations in order to increase their opportunity for successful ERP system implementation. The literature review and results of this study suggested that the benefits sought during ERP system implementation were consistent among public- and private-sector organizations. Benefits such as increased standardization, better reporting, and reduced operational costs were recognized as goals of ERP software implementation. Factors that attributed to successful ERP system implementations were top management support, and knowledgeable project managers and team members. The t-test analyses found differences among the two groups, public and private sector organizations, regarding some benefits sought and the level of satisfaction with some modules. The study included recommendations for organizations to fully research ERP functionality prior to implementation, implement strong change management, use other means of measuring return on investment, ensure employee buy-in and top management involvement, and avoid scope creep.

Author dc:creator

• Harrison, Joycelyn Lorraine

Contributors dc:contributor

• Bozeman, William

• ERP
• ERP implementation
• Public sector ERP implementation
• Software implementation in school district
• Education
• Dissertations, Academic -- Education; Education -- Dissertations, Academic

Language dc:language

English

Identifier

CFE0000093

OAI identifier oai:identifier

oai:stars.library.ucf.edu:etd-1030