The formulation of a design to evaluate the effects of training on banks

<p>A well-run business combines motivated, trained employees with the right work environment to produce the greatest results at the least cost. When the results (from a product or service) do not exceed costs by a sufficient margin, at least one part of the system is not operating efficiently. This problem is caused by a production deficiency, which occurs when actual performance does not match the desired performance (Herem, 1979). In order to determine the root of this problem, two areas must be examined. These areas are (a) the nature of the work environment and its organizational structure, which may prevent performance in spite of employee effort, and (b) the employees themselves who may lack either the motivation or the skills to perform the job. Intervention can be designed for either or both of these areas to ameliorate the production deficiency. After implementation, the results of such interventions must be evaluated for their effectiveness. This paper will review the processes of deficiency assessment, intervention, and program evaluation as they might be found in a business or service setting.</p>

Name thesis:degree_name

Master of Arts (M.A.)

Level thesis:degree_level

Thesis

Discipline thesis:degree_discipline

Graduate School

Year dc:date.available

1981

Author dc:creator

• Pratt, Alison

Contributors dc:contributor

• Martin T. Gipson

• Bank employees
• Employees Rating of
• Employees Training of
• Business
• Social and Behavioral Sciences

Licence

• http://rightsstatements.org/vocab/NKC/1.0/

Repository record dc:identifier

https://scholarlycommons.pacific.edu/uop_etds/457

OAI identifier oai:identifier

oai:scholarlycommons.pacific.edu:uop_etds-1456