Investigating the experience of well-being in the context of low paid service work in the hospitality and social care sectors
This thesis investigates the experiences and well-being of low paid workers in the hospitality and social care sectors. The study explores how the nature of jobs in these sectors impacts the well-being of employees; the spillover processes that occur between work and home life; and, how the use of HRM practices shape well-being. By conducting case studies of four organisations from these sectors, multiple perspectives were captured through qualitative interviews with senior management and HR practitioners, line managers, and frontline employees. The main contribution is a unique conceptual framework which enabled an exploration of the well-being of low paid workers across the work-family interface. This framework also allowed for the identification and role of underlying management philosophies and HR practices on these experiences to be examined. The analysis demonstrates how employer strategies, in the form of job demands and resources, both directly and indirectly shaped employees' experiences of work and their well-being.
Networked Digital Library of Theses and Dissertations