The impact of Job Stressors on Job Satisfaction as mediated by Emotional Intelligence and Organizational Citizenship Behavior

Job stress has been associated with lower levels of job satisfaction in the workplace, and the economic performance of organizations is directly affected by employee job satisfaction. Five job stressors in particular (work-home conflict, invasion of privacy, work overload, role ambiguity, and job insecurity) have been shown to contribute the most to job stress. Organizations with high job satisfaction rates are more likely to have lower turnover, fewer accidents, higher customer satisfaction scores, and better performance. This study contributes to the literature by examining the mediating role of emotional intelligence and organizational citizenship behavior on the relationship between job stress and job satisfaction. Panel data was collected using Qualtrics and Amazon Mechanical Turk. Utilizing PLS-SEM, it was found that the named job stressors do contribute to job stress, job stress does negatively affect job satisfaction, and this relationship is partially mediated by both emotional intelligence and organizational citizenship behavior. Discussion of future research regarding job satisfaction is included.

Name thesis:degree_name

Doctor of Philosophy

Level thesis:degree_level

Campus Only Dissertation

Discipline thesis:degree_discipline

Business Administration

Year

2016

Author dc:creator

• Peters, Matthew Randall

Contributors dc:contributor

• Pearson, John

• Emotional Intelligence
• Job Satisfaction
• Job Sress
• Job Stressors
• Organizational Citizenship Bevahior

Repository record dc:identifier

https://opensiuc.lib.siu.edu/dissertations/1321

OAI identifier oai:identifier

oai:opensiuc.lib.siu.edu:dissertations-2325