L'émergence d'un modèle d'arrimage de la gestion de changement et de la gestion de projet en contexte de déploiement d'un progiciel de gestion intégré

The objective of this research is to understand and describe the stowage of change management and project management in the context of deploying enterprise-resource planning (ERP). This type of deployment impacts the daily operations of organizations and presents implementation challenges and issues. Under an interpretivist epistemological paradigm, this unique case study highlights a stowage approach observed during the deployment of the Workday human resources management software at Desjardins. This work was carried out using an inductive thematic analysis of data collected from participant observation, semi-structured individual interviews, formal group meetings, and document analyses. The main result of this study is the emergence of an empirical model for the stowage of change management and project management corresponding to an approach for implementing enterprise-resource planning (ERP) deployment. The mechanisms, structures, and people that give meaning to stowage and act to ensure it produces its beneficial effects are the three main pillars of the model we call the stowage triangle. Each main pillar has its own reinforcing conditions. Promoters, project managers, and change management specialists could use the proposed conceptual model in the context of ERP deployment involving organizational transformation. This study also shows the predominance of leadership in change management activities when the project execution reaches the deployment stage. This highlights the critical issue of change management on the success of the deployment, the project, and project management.

Name thesis:degree_name

D.B.A.

Level thesis:degree_level

Doctorat

Discipline thesis:degree_discipline

Management et gestion des ressources humaines

Grantor dc:publisher

Université de Sherbrooke

Year dc:date.issued

2025

Author dc:creator

• Sarr, Aliou

Advisors dc:contributor.advisor

• Roy, Mario
• Lehmann, Valérie

• Arrimage
• Intégration
• Gestion de changement
• Gestion de projet
• Déploiement de progiciel de gestion intégré
• Stowage
• Integration
• Change management
• Project management
• Enterprise resource planning (ERP deployment)

Licence dc:rights.uri

• http://creativecommons.org/licenses/by-nc-nd/2.5/ca/

Language dc:language.iso

fr

Handle dc:identifier.uri

http://hdl.handle.net/11143/22674

OAI identifier oai:identifier

oai:usherbrooke.scholaris.ca:11143/22674