Towards a resilient networked service system
type: CreativeWork
description: Large service systems today are of highly network structures. In this thesis, these large service systems are called networked service systems. The network nature of these systems has no doubt brought mass customized services but has also created challenges in the management of their safety. The safety of service systems is an important issue due to their critical influences on the functioning of society. Traditional safety engineering methods focus on maintaining service systems in a safe state, in particular aiming to maintain systems to be reliable and robust. However, resilience cannot be absent from safety out of many recent disasters that occur in society. The goal of this thesis is to improve the resilience of networked service systems. Four major works have been performed to achieve this goal. First, a unified definition of service systems was proposed and its relationship to other system concepts was unfolded. Upon the new definition, a domain model of service systems was established by a FCBPSS framework, followed by developing a computational model. Second, a definition of resilience for service systems was proposed, based on which the relationship among three safety properties (i.e., reliability, robustness and resilience) was clarified, followed by developing a framework for resilience analysis. Third, a methodology of resilience measurement for service systems was proposed by four measurement axioms along with corresponding mathematical models. The methodology focused on the potential ability of a service system to create optimal rebalancing solutions. Two typical service systems, transportation system and enterprise information system, were employed to validate the methodology. Fourth, a methodology of enhancing resilience for service systems was proposed by integrating three types of reconfigurations of systems, namely design, planning and management, along with the corresponding mathematical model. This methodology was validated by an example of tra…
abstract: Large service systems today are of highly network structures. In this thesis, these large service systems are called networked service systems. The network nature of these systems has no doubt brought mass customized services but has also created challenges in the management of their safety. The safety of service systems is an important issue due to their critical influences on the functioning of society. Traditional safety engineering methods focus on maintaining service systems in a safe state, in particular aiming to maintain systems to be reliable and robust. However, resilience cannot be absent from safety out of many recent disasters that occur in society. The goal of this thesis is to improve the resilience of networked service systems. Four major works have been performed to achieve this goal. First, a unified definition of service systems was proposed and its relationship to other system concepts was unfolded. Upon the new definition, a domain model of service systems was established by a FCBPSS framework, followed by developing a computational model. Second, a definition of resilience for service systems was proposed, based on which the relationship among three safety properties (i.e., reliability, robustness and resilience) was clarified, followed by developing a framework for resilience analysis. Third, a methodology of resilience measurement for service systems was proposed by four measurement axioms along with corresponding mathematical models. The methodology focused on the potential ability of a service system to create optimal rebalancing solutions. Two typical service systems, transportation system and enterprise information system, were employed to validate the methodology. Fourth, a methodology of enhancing resilience for service systems was proposed by integrating three types of reconfigurations of systems, namely design, planning and management, along with the corresponding mathematical model. This methodology was validated by an example of tra…
author: Wang, Junwei
language: eng
keywords: Resilient Engineering, Service System, Domain model, Safety, Reconfiguration
date published: 2013-07-08
date modified: 2026-07-24T04:27:01Z
provider: University of Saskatchewan
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: University of Saskatchewan

PropertyValue
property ID: Handle
value: https://hdl.handle.net/10388/ETD-2013-06-1069