Performance measurement and management within construction firms in Saint Lucia
type: CreativeWork
description: The dynamic and competitive business environment has motivated and compelled construction firms to implement contemporary performance measurement and management (CPMM) systems and frameworks to generate comprehensive information on their performance, and for benchmarking. The information from the CPMM framework is essential for the effective management of construction firms. The aim of this study, therefore, is to investigate performance measurement and management (PMM) within construction firms in Saint Lucia to develop a PMM conceptual framework to better measure and evaluate their business performance. The methodology of this research is based on a comprehensive literature review of PMM in general, and in construction, questionnaire survey and case study. The literature review identifies key variables of PMM, in particular the salient components of the proposed conceptual framework. The questionnaire survey was conducted among 47 construction firms in Saint Lucia to gather the quantitative data. The study uses a multi-case study of two Saint Lucian construction firms involving semi-structured interviews and document analysis to gather the qualitative data. The quantitative data were analysed using descriptive statistics analysis and factorial analysis, whilst qualitative data were analysed using thematic analysis. Furthermore, the study applies structures and semi-structured interviews for the validation of the framework. One of the main findings emerging from this study is the development of a conceptual framework, based on the Balanced Scorecard for construction firms to evaluate and manage their performance. The proposed framework contains both financial and non-financial performance measures used by Saint Lucian construction firms. Moreover, the findings reveal that Saint Lucian construction firms are using their performance measures for many different purposes such as measuring and monitoring performance, strategy management and managing risk. Furthermore, t…
abstract: The dynamic and competitive business environment has motivated and compelled construction firms to implement contemporary performance measurement and management (CPMM) systems and frameworks to generate comprehensive information on their performance, and for benchmarking. The information from the CPMM framework is essential for the effective management of construction firms. The aim of this study, therefore, is to investigate performance measurement and management (PMM) within construction firms in Saint Lucia to develop a PMM conceptual framework to better measure and evaluate their business performance. The methodology of this research is based on a comprehensive literature review of PMM in general, and in construction, questionnaire survey and case study. The literature review identifies key variables of PMM, in particular the salient components of the proposed conceptual framework. The questionnaire survey was conducted among 47 construction firms in Saint Lucia to gather the quantitative data. The study uses a multi-case study of two Saint Lucian construction firms involving semi-structured interviews and document analysis to gather the qualitative data. The quantitative data were analysed using descriptive statistics analysis and factorial analysis, whilst qualitative data were analysed using thematic analysis. Furthermore, the study applies structures and semi-structured interviews for the validation of the framework. One of the main findings emerging from this study is the development of a conceptual framework, based on the Balanced Scorecard for construction firms to evaluate and manage their performance. The proposed framework contains both financial and non-financial performance measures used by Saint Lucian construction firms. Moreover, the findings reveal that Saint Lucian construction firms are using their performance measures for many different purposes such as measuring and monitoring performance, strategy management and managing risk. Furthermore, t…
author: Sonson, SJ
language: en
date published: 2026
date modified: 2026-07-24T04:26:23Z
provider: U. of Salford
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: U. of Salford