Critical success factors for implementing ISO 9001 in UK construction projects
type: CreativeWork
description: Numerous challenges face construction companies in today's competitive market, including the complex and contractually varied relationships of those involved; the nature of construction projects producing unique, non-repetitive outcomes; the lack of standardisation; the impact of changes to the project design; and contractual disputes that arise. These challenges lead to late delivery, increased costs and negative impacts on quality, thus eroding client satisfaction and the ability of the project to meet the client's needs and expectations. Therefore, there is strong rationale not only to employ a quality management system (QMS) such as ISO 9001 to create a systematic process for ensuing quality, but also to investigate the perceptions of those who implement such systems in order to gain insights into the critical success factors for implementation and successful project outcomes. This study explored the ISO 9001 QMS in the UK construction project context, investigating those critical success factors that can lead to its successful implementation. First, a literature review was carried out to provide the theoretical grounding for the investigation. The critical success factors and factor components that emerged then formed the basis of a quality management survey, which was completed by UK-based project managers to ascertain those factors deemed vital for the UK construction context. The data was collected and statistically evaluated through SPSS, with the compare means, Kendall's W, Kruskal–Wallis, and Spearman correlation coefficient tests then applied. The results were validated through semi-structured interviews with UK-based project managers in order to explore, corroborate and extend the results from the quality management survey. Content analysis was applied to the qualitative interview data, leading to a greater depth of understanding of the questionnaire results, the rejection of some items, and the inclusion of others. The final outcome of this study compr…
abstract: Numerous challenges face construction companies in today's competitive market, including the complex and contractually varied relationships of those involved; the nature of construction projects producing unique, non-repetitive outcomes; the lack of standardisation; the impact of changes to the project design; and contractual disputes that arise. These challenges lead to late delivery, increased costs and negative impacts on quality, thus eroding client satisfaction and the ability of the project to meet the client's needs and expectations. Therefore, there is strong rationale not only to employ a quality management system (QMS) such as ISO 9001 to create a systematic process for ensuing quality, but also to investigate the perceptions of those who implement such systems in order to gain insights into the critical success factors for implementation and successful project outcomes. This study explored the ISO 9001 QMS in the UK construction project context, investigating those critical success factors that can lead to its successful implementation. First, a literature review was carried out to provide the theoretical grounding for the investigation. The critical success factors and factor components that emerged then formed the basis of a quality management survey, which was completed by UK-based project managers to ascertain those factors deemed vital for the UK construction context. The data was collected and statistically evaluated through SPSS, with the compare means, Kendall's W, Kruskal–Wallis, and Spearman correlation coefficient tests then applied. The results were validated through semi-structured interviews with UK-based project managers in order to explore, corroborate and extend the results from the quality management survey. Content analysis was applied to the qualitative interview data, leading to a greater depth of understanding of the questionnaire results, the rejection of some items, and the inclusion of others. The final outcome of this study compr…
author: Aburas, M
language: en
date published: 2020
date modified: 2026-07-24T04:26:17Z
provider: U. of Salford
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: U. of Salford