{"id":{"repo_id":"salford","oai_identifier":"oai:salford-repository.worktribe.com:1338256"},"canonical_url":"https://search.dev.ndltd.org/etd/salford/oai:salford-repository.worktribe.com:1338256","repository":{"repo_id":"salford","name":"U. of Salford","base_url":"https://salford-repository.worktribe.com/oaiprovider"},"display":{"title":"Hospitality and mood : enriching Ciborra's metaphor to understand mobile technology implementation on the police front-line","abstract":"This thesis aims to explore the role of feelings, context of work, and the technology itself inunderstanding individual level responses to an organisational level IT implementation process.Ciborra's hospitality metaphor is used as a theoretical lens to explore the introduction ofmobile hand held devices into a police front-line context. This thesis argues that technologyusers are not cognitive robots; a focus on feelings helps to obtain a richer understanding ofusers' responses to IT implementation.This research uses an interpretivist methodology, consisting of qualitative inquiry in the formof interviews and focus groups within three police forces. The thesis considers users' priorexpectations and post-receipt experiences of the device. Concerns raised included increasedvulnerability through the need to disengage from the physical environment to view the devicescreen, and increased levels of monitoring. Looking beyond the technology's affordances,there was lack of confidence in the project aims and roll out process, and mistrust regardingthe project motivation. Ambivalent feelings led to four individual responses to deviceimplementation; resistance, compliance, indifference, and change over time. The identificationof varied individual responses allows critique of the hospitality metaphor on the grounds ofinherent assumptions; the assumption of initial compliance, the assumption of two equal statusactors, and the assumption that the technology 'matters'.The thesis will be of value to IS implementation and resistance researchers and to practitionersthrough highlighting the importance of understanding that users are not cognitive robots whowill accept and use a technology in a perfunctory fashion, of making promises which can bedelivered, understanding that development in a mobile context requires consideration of thevarying environments of use which would not be necessary in a static context, and assertingthat to obtain a holistic view of the implementation process, context of work, technology, andfeelings must be considered.","abstract_html":"This thesis aims to explore the role of feelings, context of work, and the technology itself inunderstanding individual level responses to an organisational level IT implementation process.Ciborra's hospitality metaphor is used as a theoretical lens to explore the introduction ofmobile hand held devices into a police front-line context. This thesis argues that technologyusers are not cognitive robots; a focus on feelings helps to obtain a richer understanding ofusers' responses to IT implementation.This research uses an interpretivist methodology, consisting of qualitative inquiry in the formof interviews and focus groups within three police forces. The thesis considers users' priorexpectations and post-receipt experiences of the device. Concerns raised included increasedvulnerability through the need to disengage from the physical environment to view the devicescreen, and increased levels of monitoring. Looking beyond the technology's affordances,there was lack of confidence in the project aims and roll out process, and mistrust regardingthe project motivation. Ambivalent feelings led to four individual responses to deviceimplementation; resistance, compliance, indifference, and change over time. The identificationof varied individual responses allows critique of the hospitality metaphor on the grounds ofinherent assumptions; the assumption of initial compliance, the assumption of two equal statusactors, and the assumption that the technology 'matters'.The thesis will be of value to IS implementation and resistance researchers and to practitionersthrough highlighting the importance of understanding that users are not cognitive robots whowill accept and use a technology in a perfunctory fashion, of making promises which can bedelivered, understanding that development in a mobile context requires consideration of thevarying environments of use which would not be necessary in a static context, and assertingthat to obtain a holistic view of the implementation process, context of work, technology, andfeelings must be considered.","abstract_has_math":false,"creators":["Coleman, EC"],"institution":null,"degree_name":null,"degree_level":"Doctoral (Level 8)","degree_discipline":null,"degree_department":null,"school":null,"contributors":[],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2012,"date_issued":"2012","date_published":"2012","updated_at":"2026-07-24T04:26:12Z","subjects":[],"languages":["en"],"rights":[],"rights_urls":[],"identifier_entries":[{"key":"dc:identifier","label":"Identifier","values":["oai:salford-repository.worktribe.com:1338256"],"render_values":[{"text":"oai:salford-repository.worktribe.com:1338256","href":null,"code":true}]}]},"links":{"outbound_url":null,"outbound_label":null,"outbound_source":null},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor.sponsor","label":"Sponsor","values":["University of Salford"]},{"key":"dc:creator","label":"Author","values":["Coleman, EC"]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date","label":"Dc Date","values":["2012-04-01"]},{"key":"dc:date.issued","label":"Date","values":["2012"]},{"key":"dc:relation.isreferencedby","label":"Dc Relation Isreferencedby","values":["https://salford-repository.worktribe.com/output/1338256"]},{"key":"dc:type","label":"Dc Type","values":["Thesis"]},{"key":"dc:type.qualificationlevel","label":"Dc Type Qualificationlevel","values":["Doctoral (Level 8)"]}]},{"id":"language_rights","label":"Language and Rights","entries":[{"key":"dc:language","label":"Dc Language","values":["en"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["oai:salford-repository.worktribe.com:1338256"]},{"key":"dc:identifier.uri","label":"Identifier URI","values":["https://salford-repository.worktribe.com/file/1338256/1/E.%20C.%20Coleman%20-%202012.pdf"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["This thesis aims to explore the role of feelings, context of work, and the technology itself inunderstanding individual level responses to an organisational level IT implementation process.Ciborra's hospitality metaphor is used as a theoretical lens to explore the introduction ofmobile hand held devices into a police front-line context. This thesis argues that technologyusers are not cognitive robots; a focus on feelings helps to obtain a richer understanding ofusers' responses to IT implementation.This research uses an interpretivist methodology, consisting of qualitative inquiry in the formof interviews and focus groups within three police forces. The thesis considers users' priorexpectations and post-receipt experiences of the device. Concerns raised included increasedvulnerability through the need to disengage from the physical environment to view the devicescreen, and increased levels of monitoring. Looking beyond the technology's affordances,there was lack of confidence in the project aims and roll out process, and mistrust regardingthe project motivation. Ambivalent feelings led to four individual responses to deviceimplementation; resistance, compliance, indifference, and change over time. The identificationof varied individual responses allows critique of the hospitality metaphor on the grounds ofinherent assumptions; the assumption of initial compliance, the assumption of two equal statusactors, and the assumption that the technology 'matters'.The thesis will be of value to IS implementation and resistance researchers and to practitionersthrough highlighting the importance of understanding that users are not cognitive robots whowill accept and use a technology in a perfunctory fashion, of making promises which can bedelivered, understanding that development in a mobile context requires consideration of thevarying environments of use which would not be necessary in a static context, and assertingthat to obtain a holistic view of the implementation process, context of work, technology, andfeelings must be considered."]},{"key":"dc:title","label":"Title","values":["Hospitality and mood : enriching Ciborra's metaphor to understand mobile technology implementation on the police front-line"]}]}],"canonical_facts":{"dc:contributor.sponsor":["University of Salford"],"dc:creator":["Coleman, EC"],"dc:date":["2012-04-01"],"dc:date.issued":["2012"],"dc:description.abstract":["This thesis aims to explore the role of feelings, context of work, and the technology itself inunderstanding individual level responses to an organisational level IT implementation process.Ciborra's hospitality metaphor is used as a theoretical lens to explore the introduction ofmobile hand held devices into a police front-line context. This thesis argues that technologyusers are not cognitive robots; a focus on feelings helps to obtain a richer understanding ofusers' responses to IT implementation.This research uses an interpretivist methodology, consisting of qualitative inquiry in the formof interviews and focus groups within three police forces. The thesis considers users' priorexpectations and post-receipt experiences of the device. Concerns raised included increasedvulnerability through the need to disengage from the physical environment to view the devicescreen, and increased levels of monitoring. Looking beyond the technology's affordances,there was lack of confidence in the project aims and roll out process, and mistrust regardingthe project motivation. Ambivalent feelings led to four individual responses to deviceimplementation; resistance, compliance, indifference, and change over time. 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