Enhancing Misinformation Response in Local Government Communication: A Systems Inquiry with the Alberta Municipal Communicators Association

This thesis examined how the Alberta Municipal Communicators Association (AMC) can strengthen its members’ ability to identify and respond to misinformation in municipal contexts. Guided by Appreciative Inquiry and informed by systems thinking, the study used a mixed-methods approach that included an online survey (n=101) and focus groups with communication professionals. Key findings revealed limited access to formal training, inconsistent leadership support, psychological strain among practitioners, and underutilization of artificial intelligence tools. Participants emphasized the value of peer networks, adaptive support systems, and strategic alignment across municipalities. The study recommends enhanced training, leadership engagement, AI integration, and knowledge-sharing mechanisms to improve municipal misinformation resilience. By incorporating Indigenous ways of knowing and prioritizing relational accountability, the findings contribute to trust-building and systemic learning within Alberta’s public sector communications. This research offers practical pathways for AMC to elevate member capacity while fostering more transparent and responsive governance.

Author dc:creator

• Denison, Candace, Stacey

Advisor dc:contributor.advisor

• Agger-Gupta, Niels

• School of leadership studies

Language dc:language.iso

en_US

Identifier URI

https://doi.org/10.25316/IR-20459

OAI identifier oai:identifier

oai:null:10613/28895