The investigator attempted to determine if individuals who make in-person (walk-in) referrals would be more likely to keep their initial appointment with a substance abuse counselor at an outpatient mental health clinic than will individuals who refer themselves over the telephone. Participants were 40 adults who had been ordered to undergo a substance abuse evaluation by the legal system between July and December 2001. The walk-in group consisted of 18 males and 2 females (mean age 34.04). The telephone-in group consisted of 18 males and 2 females (mean age 35.67). The investigator saw all participants for the initial appointment. The list of walk-in referrals' attendance was compared to records of attendance for phone-in referrals during the same time period. Chi-square analysis revealed that participants in the walk-in group were not more likely to show up for the initial appointment than participants in the telephone-in group (χ2 = .476, p = .490). The results indicate that meeting with the counselor prior to the initial appointment does not decrease no-show rates.
","abstract_html":"<p>The investigator attempted to determine if individuals who make in-person (walk-in) referrals would be more likely to keep their initial appointment with a substance abuse counselor at an outpatient mental health clinic than will individuals who refer themselves over the telephone. Participants were 40 adults who had been ordered to undergo a substance abuse evaluation by the legal system between July and December 2001. The walk-in group consisted of 18 males and 2 females (mean age 34.04). The telephone-in group consisted of 18 males and 2 females (mean age 35.67). The investigator saw all participants for the initial appointment. The list of walk-in referrals' attendance was compared to records of attendance for phone-in referrals during the same time period. Chi-square analysis revealed that participants in the walk-in group were not more likely to show up for the initial appointment than participants in the telephone-in group (χ<sup>2</sup> = .476, p = .490). The results indicate that meeting with the counselor prior to the initial appointment does not decrease no-show rates.</p>","abstract_has_math":false,"creators":["LaFleur, Rebecca C."],"institution":null,"degree_name":"M.A. in Applied Psychology","degree_level":"Thesis","degree_discipline":"Psychology","degree_department":null,"school":null,"contributors":["Kerwin, MaryLouise E."],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2002,"date_issued":"2002-05-06T07:00:00Z","date_published":"2002-05-06T07:00:00Z","updated_at":"2026-07-24T04:14:32Z","subjects":["Medical appointments and schedules; Substance abuse--Treatment","Psychology"],"languages":[],"rights":[],"rights_urls":[],"identifier_entries":[]},"links":{"outbound_url":"https://rdw.rowan.edu/etd/1465","outbound_label":"Repository record","outbound_source":"dc:identifier"},"metadata_groups":[{"id":"people","label":"People","entries":[{"key":"dc:contributor","label":"Contributor","values":["Kerwin, MaryLouise E."]},{"key":"dc:creator","label":"Author","values":["LaFleur, Rebecca C."]}]},{"id":"academic_context","label":"Academic Context","entries":[{"key":"dc:date.available","label":"Dc Date Available","values":["2016-05-16T07:00:00Z"]},{"key":"thesis:degree_discipline","label":"Discipline","values":["Psychology"]},{"key":"thesis:degree_level","label":"Degree Level","values":["Thesis"]},{"key":"thesis:degree_name","label":"Degree Name","values":["M.A. in Applied Psychology"]}]},{"id":"subjects_keywords","label":"Subjects and Keywords","entries":[{"key":"dc:subject","label":"Dc Subject","values":["Medical appointments and schedules; Substance abuse--Treatment","Psychology"]}]},{"id":"identifiers","label":"Identifiers","entries":[{"key":"dc:identifier","label":"Identifier","values":["https://rdw.rowan.edu/etd/1465"]}]},{"id":"additional","label":"Additional Metadata","entries":[{"key":"dc:description.abstract","label":"Abstract","values":["The investigator attempted to determine if individuals who make in-person (walk-in) referrals would be more likely to keep their initial appointment with a substance abuse counselor at an outpatient mental health clinic than will individuals who refer themselves over the telephone. Participants were 40 adults who had been ordered to undergo a substance abuse evaluation by the legal system between July and December 2001. The walk-in group consisted of 18 males and 2 females (mean age 34.04). The telephone-in group consisted of 18 males and 2 females (mean age 35.67). The investigator saw all participants for the initial appointment. The list of walk-in referrals' attendance was compared to records of attendance for phone-in referrals during the same time period. Chi-square analysis revealed that participants in the walk-in group were not more likely to show up for the initial appointment than participants in the telephone-in group (χ2 = .476, p = .490). The results indicate that meeting with the counselor prior to the initial appointment does not decrease no-show rates.
"]},{"key":"dc:title","label":"Title","values":["Comparison of show-rates for telephone and walk-in referrals for substance abuse services"]}]}],"canonical_facts":{"dc:contributor":["Kerwin, MaryLouise E."],"dc:creator":["LaFleur, Rebecca C."],"dc:date.available":["2016-05-16T07:00:00Z"],"dc:description.abstract":["The investigator attempted to determine if individuals who make in-person (walk-in) referrals would be more likely to keep their initial appointment with a substance abuse counselor at an outpatient mental health clinic than will individuals who refer themselves over the telephone. Participants were 40 adults who had been ordered to undergo a substance abuse evaluation by the legal system between July and December 2001. The walk-in group consisted of 18 males and 2 females (mean age 34.04). The telephone-in group consisted of 18 males and 2 females (mean age 35.67). The investigator saw all participants for the initial appointment. The list of walk-in referrals' attendance was compared to records of attendance for phone-in referrals during the same time period. Chi-square analysis revealed that participants in the walk-in group were not more likely to show up for the initial appointment than participants in the telephone-in group (χ2 = .476, p = .490). The results indicate that meeting with the counselor prior to the initial appointment does not decrease no-show rates.
"],"dc:identifier":["https://rdw.rowan.edu/etd/1465"],"dc:subject":["Medical appointments and schedules; Substance abuse--Treatment","Psychology"],"dc:title":["Comparison of show-rates for telephone and walk-in referrals for substance abuse services"],"thesis:degree_discipline":["Psychology"],"thesis:degree_level":["Thesis"],"thesis:degree_name":["M.A. in Applied Psychology"]},"updated_at":"2026-07-24T04:14:32Z"}