Development of a new measure of helping at work

In this thesis, helping behavior is defined as extra role behaviors that an employee performs voluntarily and contributes to organizational effectiveness such as improved productivity and co-worker performance (Organ, 1988). People who help others at work tend to experience increased job satisfaction, increased organizational commitment and decreased intentions to leave the job. Taking into consideration the benefits of helping outcomes to both employees and organizations, I developed six scales that measure helping using a multi-stage item-development procedure. Based on a theoretical model distinguishing emotional- and instrumental helping, a multidimensional measure could not be developed. In this study, however, empirical support was found for two helping scales and criteria of interest. Future directions and implications of this study are discussed.

Name thesis:degree_name

Master of Arts

Level thesis:degree_level

Masters

Discipline thesis:degree_discipline

Social Sciences

Grantor

Rice University

Year dc:date.issued

2010

Author dc:creator

• Ramos, Katherine

Advisor dc:contributor.advisor

• Oswald, Frederick L.

• Psychology
• Industrial psychology
• Psychometrics

Statement dc:rights

• Copyright is held by the author, unless otherwise indicated. Permission to reuse, publish, or reproduce the work beyond the bounds of fair use or other exemptions to copyright law must be obtained from the copyright holder.

Language dc:language.iso

eng

Handle dc:identifier.uri

https://hdl.handle.net/1911/62201

OAI identifier oai:identifier

oai:repository.rice.edu:1911/62201