Similarity and explanation for dynamic telecommunication engineer support.

Understanding similarity between different examples is a crucial aspect of Case-Based Reasoning (CBR) systems, but learning representations optimised for similarity comparisons can be difficult. CBR systems typically rely on separate algorithms to learn representations for cases and to compare those representations, as symbolised by the vocabulary and similarity knowledge containers respectively. Deep Metric Learners (DMLs) are a branch of deep learning architectures which learn a representation optimised for similarity comparison by leveraging direct case comparisons during training. In this thesis we explore the symbiotic relationship between these two fields of research. Firstly we examine what can be learned from traditional CBR research to improve the training of DMLs through training strategies. We then examine how DMLs can fill the traditionally separate roles of the vocabulary and similarity knowledge containers. We perform this exploration on the real-world problem of experience transfer between experts and non-experts on service provisioning for telecommunication organisations. This problem is also revealing about the requirements for practical applications to be explainable to their intended user group. With that in mind, we conclude this thesis with work towards the development of an explanation framework designed to explain the recommendations of similarity-based classifiers. We support this practical contribution with an exploration of similarity knowledge to support autonomous measurement of explanation quality.

Name dc:type.qualificationname

PhD

Level dc:type.qualificationlevel

Doctoral

Grantor dc:publisher.institution

Robert Gordon University

Year dc:date.issued

2021

Author dc:creator

• Martin, Kyle

Advisor dc:contributor.advisor

• N. Wiratunga

• Case-based reasoning (CBR)
• Deep metric learners (DMLs)
• Machine learning
• Semantic computing
• Telecommunications

Language dc:language

en

Identifier

oai:rgu-repository.worktribe.com:1447160

Author Identifier

0000-0003-0941-3111

OAI identifier oai:identifier

oai:rgu-repository.worktribe.com:1447160