Improving employee adopting of ERP by reducing employees' perceived risks through training
type: CreativeWork
description: Abstract For at least two decades, ERP implementation has been one of the key topics that have been discussed by management and ICT researchers. Whilst it has led to an abundance of information and knowledge on the subject, there remain some dark corners which still need to be studied in detail. The lack of attention on these ignored topics could be the reason why successful ERP implementation remains a challenge for most organisations worldwide. Countries like Saudi Arabia, which are traditionally non-technology focused, face special challenges in this regard as adoption of new innovative technologies brings a plethora of challenges for the managers and employees. These challenges lead to perceived high level of risks, which in turn influence employees’ willingness to adopt the system. This research investigated whether employees’ perception of likely risks in adopting ERP influences the actual adoption of ERP, and whether training can be used to reduce employees’ perception of likely risks in adopting ERP. This was a mixed methods research. Data was collected using structured questionnaires and semi structured interviews. Causal relationship between variables was established using simple linear regression analysis of the questionnaire data. Qualitative data was thematically analysed to identify ways in which training can be designed to reduce employees’ perception of risks in adoption of ERP and improve employees’ adoption of ERP. This research finds that the key perceived risks that may affect Saudi employees’ willingness to adopt ERP are perceived performance, functional, time-loss and security and privacy risks. In addition, cultural factors were also found to affect Saudi employees’ willingness to adopt ERP. Finally, this research finds that training can be used to reduce employees’ perception of risks in adoption of ERP and improve employees’ adoption of ERP. This research finds that contextualised, job and role focused training rather than generic is more ef…
abstract: Abstract For at least two decades, ERP implementation has been one of the key topics that have been discussed by management and ICT researchers. Whilst it has led to an abundance of information and knowledge on the subject, there remain some dark corners which still need to be studied in detail. The lack of attention on these ignored topics could be the reason why successful ERP implementation remains a challenge for most organisations worldwide. Countries like Saudi Arabia, which are traditionally non-technology focused, face special challenges in this regard as adoption of new innovative technologies brings a plethora of challenges for the managers and employees. These challenges lead to perceived high level of risks, which in turn influence employees’ willingness to adopt the system. This research investigated whether employees’ perception of likely risks in adopting ERP influences the actual adoption of ERP, and whether training can be used to reduce employees’ perception of likely risks in adopting ERP. This was a mixed methods research. Data was collected using structured questionnaires and semi structured interviews. Causal relationship between variables was established using simple linear regression analysis of the questionnaire data. Qualitative data was thematically analysed to identify ways in which training can be designed to reduce employees’ perception of risks in adoption of ERP and improve employees’ adoption of ERP. This research finds that the key perceived risks that may affect Saudi employees’ willingness to adopt ERP are perceived performance, functional, time-loss and security and privacy risks. In addition, cultural factors were also found to affect Saudi employees’ willingness to adopt ERP. Finally, this research finds that training can be used to reduce employees’ perception of risks in adoption of ERP and improve employees’ adoption of ERP. This research finds that contextualised, job and role focused training rather than generic is more ef…
author: Binkhatla, Amani
language: eng
keywords: Enterprise Resources Planing (ERP), Perceived risk, Training, Saudi Arabia, Large scale organisation
date published: 2021-01-01T08:00:00Z
date modified: 2026-07-24T03:50:03Z
provider: University of Plymouth
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: University of Plymouth