Teilhabegerechtigkeit bei der digitalen Inklusion älterer Erwachsener: Eine Potenzialanalyse von Sprachassistenten
This cumulative dissertation delves into the complexities and opportunities surrounding older adults’ adoption and use of Voice Assistants (VAs), focusing on digital participation equity from theologic-ethical and social perspectives. Through an extensive series of methodologically diverse studies—including systematic literature reviews, laboratory experiments, surveys, and field studies—the research aims to uncover how older adults perceive, interact with, and are impacted by technologies, such as the particular model “Amazon Echo Show 10, 3rd generation with integrated voice interface ALEXA”. The investigation also seeks to pinpoint the obstacles that impede the adoption of these technologies among this demographic. The research initially demonstrates that older adults can recognize the utility of VAs in various applications, including information retrieval, entertainment, and health management. The findings underscore the importance of these devices in enhancing the quality of life by providing easier access to essential services and facilitating social interaction, even among those who may be physically isolated. However, the dissertation identifies significant concerns among older adults regarding privacy and data security, influencing their willingness to embrace VAs. The devices’ complexity and occasional interaction difficulties—such as command formulation and speech recognition issues—further challenge their usability for this group. A notable and unique aspect of the study is the anthropomorphization of devices by some older adults. This behavior, where users attribute human-like characteristics or emotional connections to VAs, suggests deeper psychological and social dimensions in the user-technology relationship. This phenomenon is examined to understand its implications for technology acceptance and the potential for these devices to mitigate feelings of loneliness and social isolation. In summary, this dissertation provides practical recommendations for enhancing the design, communication, and functionality of VAs to better cater to the needs and preferences of older adults. It underscores the importance of technology development that respects the dignity and autonomy of older individuals, ensuring their digital participation and equity. The work advocates for a comprehensive approach that integrates ethical considerations into technology design and dissemination, thereby promoting a framework that supports the full inclusion of older adults in the digital world.
Human Computer Interation, Voice Assistants, Older Adults, Digital Equity
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