How commercial senior living facilities help enhance the social well-being of older customers through social activities: Evidence from China
type: CreativeWork
description: The fast-growing ageing population has posed numerous challenges across the world. Social isolation has become a major problem with health and economic implications globally (Buheji et al., 2020; Hall et al., 2021). Owing to the changes in family structures which have led to limitations in care provision from family members, commercial senior living facilities have emerged as a solution to older adults’ care. Transformative service research, which focuses on the uplifting changes generated by the interactions between service entities and customer entities, has been applied to diverse studies to examine the potential effect of services on customers’ well-being, particularly among vulnerable customers. Services provided by hospitality businesses have been criticized for their negative impact on public order (e.g., Barnoya et al., 2016; Harnden, 2018) and limited effort in offering services contributing to well-being outcomes. Despite the fact that hospitality has already attracted the attention of scholars in relation to improving individuals’ wellbeing, it is argued that the transformative potentials of hospitality services has not been entirely explored through the lens of transformative service research. This study aims to investigate how elderly customers’ engagement in interactive social activities provided by commercial senior living facilities helps them connect socially and enhance their social well-being. This research demonstrates: firstly, the extent to which social activities provided by commercial senior living facilities supplement the lost social relationships of older adults; and secondly, the fact that commercial relationships developed in commercial settings are crucial to older customers’ social well-being. For this, this study applied a sequential explanatory mixed-method research design. In the quantitative phase, the questionnaire was administered face-to-face, and data was collected from 267 older customers residing in commercial senior living f…
abstract: The fast-growing ageing population has posed numerous challenges across the world. Social isolation has become a major problem with health and economic implications globally (Buheji et al., 2020; Hall et al., 2021). Owing to the changes in family structures which have led to limitations in care provision from family members, commercial senior living facilities have emerged as a solution to older adults’ care. Transformative service research, which focuses on the uplifting changes generated by the interactions between service entities and customer entities, has been applied to diverse studies to examine the potential effect of services on customers’ well-being, particularly among vulnerable customers. Services provided by hospitality businesses have been criticized for their negative impact on public order (e.g., Barnoya et al., 2016; Harnden, 2018) and limited effort in offering services contributing to well-being outcomes. Despite the fact that hospitality has already attracted the attention of scholars in relation to improving individuals’ wellbeing, it is argued that the transformative potentials of hospitality services has not been entirely explored through the lens of transformative service research. This study aims to investigate how elderly customers’ engagement in interactive social activities provided by commercial senior living facilities helps them connect socially and enhance their social well-being. This research demonstrates: firstly, the extent to which social activities provided by commercial senior living facilities supplement the lost social relationships of older adults; and secondly, the fact that commercial relationships developed in commercial settings are crucial to older customers’ social well-being. For this, this study applied a sequential explanatory mixed-method research design. In the quantitative phase, the questionnaire was administered face-to-face, and data was collected from 267 older customers residing in commercial senior living f…
author: Feng, Kuo
language: en
date published: 2022
date modified: 2026-07-24T03:42:36Z
provider: Oxford Brookes University
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: Oxford Brookes University

PropertyValue
property ID: DOI
value: 10.24384/pwpg-z875