To Explore the Role of SMS in Water Supply Performance in Zanzibar: A Case of Urban West Region Zanzibar

Information and communication technology (ICT) has been used in several social services projects to improve citizen advocacy and engagement, and to increase government transparency and accountability. This study intends to explore the role of short massage services in enhancing water supply performance in Urban West Region in Zanzibar. Stratified random sampling is used as technique whereby the total population is divided into different groups before selection of the representatives. Data collection was done in respect of the study specific objectives through data collection methods which include interview s. the study findings indicate that the water performance is not good in it is in precarious condition due to poor policy that exist and management of water in the surrounding area. Also the findings indicate that willingness to use SMS in services provision and water supply in particular is very high because customer needs to go with time by using new technology that may minimize several problems. Also SMS is accepted to reduce the distance to ZAWA office as well as the complaining method by majority by majority of the people in the study area. It has been recommended that there is a need to the establishment of new project that supervise together with other stakeholder such as Government and local people so that to make sure that this project is workable in water supply performance. Basing on the findings of this study, it is safe to conclude that the existing performance of water services in Zanzibar is directly linked to the existing water policy that exists during the time immemorial. So there is a need of making changing in water policy so as to perform best.

Level dc:type.qualificationlevel

masters

Grantor dc:publisher.institution

The Open University of Tanzania

Year dc:date.issued

2014

Author dc:creator

• Msheba, Kazija Mussa

• 658 Gerneral management

Language dc:language

en