Strategic banking operation for customer satisfaction, as case study of National Microfinance Bank
type: CreativeWork
description: The major objective of this study was to find the strategic banking operation for customer satisfaction. More specifically daily operation, especially waiting time for the service on ATM, which will be provided to satisfy customers. Finding the time which customer perceive reasonable for them to spend while waiting banking service, and developing the model for matching the number of ATM to match various level of customer. for the time
abstract: The major objective of this study was to find the strategic banking operation for customer satisfaction. More specifically daily operation, especially waiting time for the service on ATM, which will be provided to satisfy customers. Finding the time which customer perceive reasonable for them to spend while waiting banking service, and developing the model for matching the number of ATM to match various level of customer. for the time
author: Malongo, Japhet
language: en
keywords: 658 Gerneral management
date published: 2008
date modified: 2026-07-24T03:39:47Z
provider: Open University of Tanzania
publisher: Networked Digital Library of Theses and Dissertations
type: WebPage
source organization: The Open University of Tanzania