Perception of Employees on Utilization of Performance Management System in Tanzania: a Case Study of TANESCO Mwanza Regional Branch
This study aimed at examining the perception of employees on utilization of performance management system in Tanzania and TANESCO Mwanza in specific. In so doing, the study examined staff competencies on utilization of performance management system (PMS), identified availability of PMS facilities and examined adherence to PMS among staff and management. The study adopted a cross-sectional design which is descriptive in nature. A sample of 146 employees selected randomly was used. Data were collected by using interview method and focus group discussions. Thereafter, data were analyzed by using descriptive statistics in which frequencies and percentages were presented in form of figures and tables. Despite conducting regular feedback meetings, frequently reporting activities among employees as well as filling appraisal forms, there is a shortage of performance management facilities and lack of fairness in the performance evaluation of appraisal system. Also, there is lack of training opportunities for employees to enhance their competence. Moreover, employees are less competent in preparing individual work plans. The study is recommending TANESCO to provide regular trainings on PMS to employees so that they prepare good work plans and fill appraisal forms, making work facilities available and review evaluation of appraisal system to enhance fairness. This will enhance both employee and organizational performance.
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