Assessing customer's satisfaction and perception on call centre service quality using the servqual model

Ali, Abdul-Wahid Talib

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The Open University of Tanzania

Assessing customer's satisfaction and perception on call centre service quality using the servqual model

dc:creator Ali, Abdul-Wahid Talib

dc:date.issued2009

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search.dev.ndltd.org/etd/ou-tanzania/oai:repository.out.ac.tz:16

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Level dc:type.qualificationlevel: masters
Grantor dc:publisher.institution: The Open University of Tanzania
Year dc:date.issued: 2009

Author and committee

dc:creator, dc:contributor.*

Author dc:creator: Ali, Abdul-Wahid Talib

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dc:subject × 1

658 Gerneral management

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Language dc:language: en

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Harvested from: Open University of Tanzania
Base URL: repository.out.ac.tz/cgi/oai2
Last updated: 2026-07-24
Source record: OAI-PMH GetRecord

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citation

Ali, Abdul-Wahid Talib. Assessing customer's satisfaction and perception on call centre service quality using the servqual model. masters thesis, The Open University of Tanzania, 2009.

Assessing customer's satisfaction and perception on call centre service quality using the servqual model

Degree

Author and committee

Subjects

Rights

Chain of custody

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