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The Open University of Tanzania

Strategic Banking Operation for Customer Satisfaction:a Case Study of National Micro finance Bank

dc:creator Malongo, Japhet
dc:date.issued2002

Abstract

dc:description.abstract

The major objective of this study was to find the strategic banking operation for customer satisfaction. More specifically daily operation, especially waiting time for the service on ATM, which will be provided to satisfy customers. Finding the time which customer perceive reasonable for them to spend while waiting banking service, and developing the model for matching the number of ATM to match various level of customer. for the time

Degree

thesis:*
Level dc:type.qualificationlevel
masters
Grantor dc:publisher.institution
The Open University of Tanzania
Year dc:date.issued
2002

Author and committee

dc:creator, dc:contributor.*
Author dc:creator
  • Malongo, Japhet

Subjects

dc:subject × 1

Rights

Language dc:language
en

Chain of custody

source
Harvested from
Open University of Tanzania
Base URL
repository.out.ac.tz/cgi/oai2
Last updated
2026-07-24
Source record
OAI-PMH GetRecord
related terms
citation

Malongo, Japhet. Strategic Banking Operation for Customer Satisfaction:a Case Study of National Micro finance Bank. masters thesis, The Open University of Tanzania, 2002.

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