Organizational civility: Issues, problems and solutions to creating environments of civility in the workplace.

Scholars have just begun to research the issue of incivility in the workplace. The research focusing on a proactive approach of creating civility is even more sparse. Therefore, the purpose of this study is to determine if employees view incivility as a problem. If so, what do they think their role is in developing a more civil environment? Also, what do they think the organization's responsibilities are for establishing civil environments? This study utilized focus group research techniques as a qualitative research effort. The participants were from large bureaucratic companies in a moderate-sized southwestern city.

Author dc:creator

• Kimmel, David Charles.

Advisor dc:contributor.advisor

• Henderson, George,

• Corporate culture.
• Business etiquette.
• Business Administration, General.
• Courtesy.
• Work environment.
• Business Administration, Management.
• Sociology, Industrial and Labor Relations.
• Interpersonal relations.

Handle dc:identifier.uri

http://hdl.handle.net/11244/337

OAI record oai:identifier

https://shareok.org/server/oai/request?verb=GetRecord&metadataPrefix=dim&identifier=oai%3Ashareok.org%3A11244%2F337