{"id":{"repo_id":"ohiolink","oai_identifier":"oai:etd.ohiolink.edu:ohiou1365589850"},"canonical_url":"https://search.dev.ndltd.org/etd/ohiolink/oai:etd.ohiolink.edu:ohiou1365589850","repository":{"repo_id":"ohiolink","name":"OhioLINK","base_url":"https://etd.ohiolink.edu/acprod/odb_etd/ws/oai/oai"},"display":{"title":"Stressful Work and Turnover: The Mediating Role of Psychological Strain","abstract":"The subject of employee turnover continues to attract global research attention (Hom, Mitchell, Lee, & Griffeth, 2012). The job demands-control-support model (JDC(S); Karasek & Theorell, 1990) is a conceptual model that can be used to examine the stress-strain-turnover process. To date, however, only one study has examined this process (De Croon, Blonk, Broersen, & Frings-Dresen, 2004). Because there are several theoretical and methodological issues apparent with this study, the present study represents a revised and extended version of De Croon et al. (2004). A sample of 443 employees of a large national insurance company answered a survey at two six-month time periods, measuring actual voluntary turnover six months later. Although the correlation matrix supported the hypothesized bivariate relationships, a structural equation model showed poor fit to the data, and the reversal of two relationships in the model. Believing this was due to multicollinearity, I examined a revised model which better fit the data, and supported all nine hypotheses. Furthermore, psychological strain in the form of job dissatisfaction and emotional exhaustion fully mediated the relationship between stress (demands, control, and support), and voluntary turnover. Research and managerial implications are discussed.","abstract_html":"The subject of employee turnover continues to attract global research attention (Hom, Mitchell, Lee, & Griffeth, 2012). The job demands-control-support model (JDC(S); Karasek & Theorell, 1990) is a conceptual model that can be used to examine the stress-strain-turnover process. To date, however, only one study has examined this process (De Croon, Blonk, Broersen, & Frings-Dresen, 2004). Because there are several theoretical and methodological issues apparent with this study, the present study represents a revised and extended version of De Croon et al. (2004). A sample of 443 employees of a large national insurance company answered a survey at two six-month time periods, measuring actual voluntary turnover six months later. Although the correlation matrix supported the hypothesized bivariate relationships, a structural equation model showed poor fit to the data, and the reversal of two relationships in the model. Believing this was due to multicollinearity, I examined a revised model which better fit the data, and supported all nine hypotheses. Furthermore, psychological strain in the form of job dissatisfaction and emotional exhaustion fully mediated the relationship between stress (demands, control, and support), and voluntary turnover. Research and managerial implications are discussed.","abstract_has_math":false,"creators":["Fila, Marcus J."],"institution":"Ohio University","degree_name":"Master of Science (MS)","degree_level":"masters","degree_discipline":"Industrial/Organizational Psychology (Arts and Sciences)","degree_department":null,"school":null,"contributors":["Griffeth, Rodger"],"advisors":[],"committee_chairs":[],"committee_members":[],"year":2013,"date_issued":"2013-06-12","date_published":"2013-06-12","updated_at":"2026-07-24T03:37:31Z","subjects":["Business Costs","Business Administration","Psychology","Organization Theory","Organizational Behavior","work stress","psychological strain","turnover","demands","control","support","job satisfaction","emotional exhaustion"],"languages":["English"],"rights":["unrestricted","This thesis or dissertation is protected by copyright: all rights reserved. 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A sample of 443 employees of a large national insurance company answered a survey at two six-month time periods, measuring actual voluntary turnover six months later. Although the correlation matrix supported the hypothesized bivariate relationships, a structural equation model showed poor fit to the data, and the reversal of two relationships in the model. Believing this was due to multicollinearity, I examined a revised model which better fit the data, and supported all nine hypotheses. Furthermore, psychological strain in the form of job dissatisfaction and emotional exhaustion fully mediated the relationship between stress (demands, control, and support), and voluntary turnover. Research and managerial implications are discussed."]},{"key":"dc:format","label":"Dc Format","values":["application/pdf","p.95","1.01 MB"]},{"key":"dc:title","label":"Title","values":["Stressful Work and Turnover: The Mediating Role of Psychological Strain"]}]}],"canonical_facts":{"dc:contributor":["Griffeth, Rodger"],"dc:creator":["Fila, Marcus J."],"dc:date":["2013-06-12"],"dc:description":["The subject of employee turnover continues to attract global research attention (Hom, Mitchell, Lee, & Griffeth, 2012). The job demands-control-support model (JDC(S); Karasek & Theorell, 1990) is a conceptual model that can be used to examine the stress-strain-turnover process. To date, however, only one study has examined this process (De Croon, Blonk, Broersen, & Frings-Dresen, 2004). Because there are several theoretical and methodological issues apparent with this study, the present study represents a revised and extended version of De Croon et al. (2004). A sample of 443 employees of a large national insurance company answered a survey at two six-month time periods, measuring actual voluntary turnover six months later. Although the correlation matrix supported the hypothesized bivariate relationships, a structural equation model showed poor fit to the data, and the reversal of two relationships in the model. Believing this was due to multicollinearity, I examined a revised model which better fit the data, and supported all nine hypotheses. Furthermore, psychological strain in the form of job dissatisfaction and emotional exhaustion fully mediated the relationship between stress (demands, control, and support), and voluntary turnover. Research and managerial implications are discussed."],"dc:format":["application/pdf","p.95","1.01 MB"],"dc:identifier":["http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1365589850"],"dc:language":["English"],"dc:publisher":["Ohio University / OhioLINK"],"dc:rights":["unrestricted","This thesis or dissertation is protected by copyright: all rights reserved. It may not be copied or redistributed beyond the terms of applicable copyright laws."],"dc:subject":["Business Costs","Business Administration","Psychology","Organization Theory","Organizational Behavior","work stress","psychological strain","turnover","demands","control","support","job satisfaction","emotional exhaustion"],"dc:title":["Stressful Work and Turnover: The Mediating Role of Psychological Strain"],"dc:type":["Electronic Thesis or Dissertation"],"thesis:degree_discipline":["Industrial/Organizational Psychology (Arts and Sciences)"],"thesis:degree_level":["masters"],"thesis:degree_name":["Master of Science (MS)"],"thesis:institution_name":["Ohio University"]},"updated_at":"2026-07-24T03:37:31Z"}