{"id":{"repo_id":"nwu-za","oai_identifier":"oai:repository.nwu.ac.za:10394/34280"},"canonical_url":"https://search.dev.ndltd.org/etd/nwu-za/oai:repository.nwu.ac.za:10394/34280","repository":{"repo_id":"nwu-za","name":"North-West University (South Africa)","base_url":"https://repository.nwu.ac.za/server/oai/request"},"display":{"title":"A quality improvement plan for a technical department within a petrochemical company","abstract":"Quality improvement initiatives have been implemented by various manufacturing companies. Through initiatives such as international standards organization, lean production, total quality management systems and six sigma, quality has improved dramatically while optimizing production and costs. This study gives insight into the constraints that the case study organization experiences due to restructuring initiatives. The review assisted in identifying barriers that inhibit the implementation of the full potential of the current quality management systems. 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